Provides emergency financial assistance for electric, gas, heating fuel (oil, wood, propane) and water bills when appointments are available.
709 NE 102nd Avenue
Portland, OR 97220
Eligibility: Low-income households with shut-off notices who are Pacific Power (PPL) customers
Hours: Not accepting appointments
Phone/FAX Numbers
  • (503) 234-1959 Energy Hotline
COVID-19 INFORMATION: Due to COVID-19, offices are closed to the public. Services are available remotely, including interpretation and translation services. Contact the agency for additional information.
INTAKE PROCEDURE: Call for appointment when the line is open. Leave a message with your name, phone number, Social Security number, and utility company name to request an appointment. Please speak clearly and slowly.
FEES: None
DOCUMENTS: Must bring all of the following:
-Current utility bill in applicant's name
-Social Security cards for all household members
-Photo ID for all adults in the household
-Proof of income for the past 30 days for all adults in the household (TANF, SSI, unemployment, pay stubs, pension, child support, etc.). If any adult in the household has no income, they must come to the appointment with the applicant.
LANGUAGES: English, French, Swahili, Lingala, Kibembe
AREA SERVED: Multnomah County
SITE HOURS: Monday-Friday 9am-5pm
  • Electric Service Payment Assistance
  • Gas Service Payment Assistance
  • Heating Fuel Payment Assistance
  • Water Service Payment Assistance
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