Our nonprofit contact center launched in 1980 as a crisis line. In 2004, we transformed into a 211 service, providing callers with referrals to basic needs programs such as food, shelter, health care and more. Since then, we’ve expanded: consumers can still reach us by calling 211, but they can also text or email, or use our mobile app and online database. And we now serve all 36 Oregon counties and Clark, Cowlitz, Skamania and Wahkiakum counties in Southwest Washington.
211info connects people with health and social service organizations. At our heart is our core Community Information Center, supported by Resource Database team. We’ve expanded to include enhanced information & referral and assistance programs that target specific services.
211info’s Data Team helps explain what is happening in our communities: social service needs and unmet needs, demographic trends and regional changes. Stakeholders including elected officials and policy makers from the local to state level rely on 211info as a source of data reports and analysis.