The 211info team is made of more than 150 passionate, experienced professionals from across Oregon and Southwest Washington. 

Since 2020, the 211info team has served as Oregon Health Authority’s go-to public information line for COVID-19 testing, vaccines, wildfire evacuation response, and more. In addition to emergency statewide support, 211info has answered the call for tens of thousands of families across the state who struggle to find food, shelter, childcare, and financial assistance on a daily basis.

See an overview of our capabilities and a link to current 211info job openings below.

Along with a talented team of operators, advocates, and administrators, the 211info Board of Directors (BOD) plays a unique and important role in the evolution and growth of the organization. Learn more about our BOD, whose guidance helps shape the vision of 211info.

Contact Center Team

Our Community Information Team is here to help you navigate your way to finding resources in your community. Specialists receive extensive training and continued education opportunities. Our contact center is also comprised of some teams who provide more specialized services, for example, the 211info Child Care team and the Connect Oregon Coordination Center.

Resource Team

Our Resource Team is comprised of AIRS-certified specialists, who manage our robust resource database. They work closely with community providers to keep this information accurate and up-to-date. If you are a service provider and would like to connect with the Resource team about an initiative or partnership, visit the Provider Tools page or email our team at [email protected].

Data Team 

Our in-house Data Team compiles and analyzes information that supports the social determinants of health. Reports focus on consumers, including demographics, social service trends, emergency needs, and caller feedback. Explore our Data Dashboard.

Emergency Management Team

Our Emergency Management Team works closely with local, state, and regional emergency management organizations to provide a coordinated, cohesive response to statewide emergencies. Learn more about our emergency planning, processes and partnerships.

Outreach and Engagement Team 

Our Outreach and Engagement Team works closely with emergency management groups, faith-based communities, community-based organizations, and health systems to create strong, efficient, and effective health and social service networks in Oregon and SW Washington communities. Locally-based 211info Community Engagement Coordinators share outreach presentations, attend community meetings, and work with social service providers to ensure that our database meets local needs. Learn how to partner with 211info.

Join us! 

We are always looking for collaborative and compassionate team members, who want to make a difference in their community. Click the button below to learn more about working at 211info.

As long as I have something to offer, I’m going to keep doing this work.

- Kelly Wheeler, Housing and Emergency Programs Manager