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OREGON STATE DIVISION OF MEDICAL ASSISTANCE PROGRAMS
OHP CLIENT SERVICES UNIT
Answers questions from those enrolled in the Oregon Health Plan (OHP) about coverage packets, benefits, and ID cards. Assists OHP members on how to resolve problems involving access or quality of care. Investigates allegations of inappropriate denials of covered benefits. Helps members to navigate through a system of Coordinated Care Organizations. Researches and resolves medical bills received by OHP clients. Receives and records client complaints about misuse or inappropriate disclosure of the client's private health information. Assists members with Open Card to resolve problems with filling prescriptions.
500 Summer Street NE
E-49
Salem, OR 97301
Eligibility: Enrolled OHP clients
Hours: Monday-Friday 8am-5pm
WASHINGTON STATE HEALTH CARE AUTHORITY
MEDICAL ASSISTANCE CUSTOMER SERVICE CENTER
Answers questions for Washington Apple Health (Medicaid) recipients on billing, nearest service providers, how to use Medicaid, what services are covered (including transportation benefits), scope of care, and how to access services. Information on managed care plans, enrollment, and specialized referrals. Also has a line to report suspected Medicaid Fraud.
626 8th Avenue SE
Olympia, WA 98501
Eligibility: Washington Apple Health (Medicaid) recipients
Hours: Monday-Friday 7am-5pm
OREGON STATE DIVISION OF MEDICAL ASSISTANCE PROGRAMS
OHP CLIENT SERVICES UNIT