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OREGON DEPARTMENT OF CONSUMER AND BUSINESS SERVICES DIVISION OF FINANCIAL REGULATION
FINANCE AND INSURANCE COMPLAINTS
Fields complaints from individuals experiencing problems with a company or individual offering services in the finance or insurance industries. Examples of financial services include payday and title loans, consumer loans, mortgages, pawns, check cashing, investments, money transmission, and pre-need funeral trusts. Can also report issues with state banks and credit unions, as well as data breaches.
350 Winter Street NE
Salem, OR 97301
Eligibility: Unrestricted
Hours: Monday-Friday 8am-5pm
PACIFICSOURCE COMMUNITY SOLUTIONS
PACIFIC SOURCE COMMUNITY SOLUTIONS COLUMBIA GORGE
COORDINATED CARE ORGANIZATION
Pacific Source Community Solutions Coordinated Care Organization (CCO) coordinates health insurance services for Medicaid members assigned to its CCO. Includes specialized information and referrals to healthcare providers for medical, dental, pharmacy needs and behavioral health. Also provides a mental health hotline, tobacco cessation programs and additional wellness benefits for members. Contracts to provide transportation for health care visits covered by Oregon Health Plan (OHP). Also offers an online grievance/appeals form.
Eligibility: People covered by Oregon Health Plan (Medicaid) and assigned to this CCO
Hours: Monday-Friday 8am-5pm
PACIFICSOURCE COMMUNITY SOLUTIONS
PACIFICSOURCE COMMUNITY SOLUTIONS CENTRAL OREGON
COORDINATED CARE ORGANIZATION
Pacific Source Community Solutions Coordinated Care Organization (CCO) coordinates health insurance services for Medicaid members assigned to its CCO. Includes specialized information and referrals to healthcare providers for medical, dental, pharmacy needs and behavioral health. Also provides a mental health hotline, tobacco cessation programs and additional wellness benefits for members. Contracts to provide transportation for health care visits covered by Oregon Health Plan (OHP). Also offers an online grievance/appeals form.
Eligibility: People covered by Oregon Health Plan (Medicaid) and assigned to this CCO
Hours: Monday-Friday 8am-5pm
WASHINGTON STATE OFFICE OF THE INSURANCE COMMISSIONER
CONSUMER ADVOCACY
Consumer advocacy experts help consumers understand their insurance rights and answer questions about all types of insurance, including annuities, auto, business, health, home, and life insurance. Provides information on health insurance appeal rights and the process of appeals, provides online complaint filing, investigates complaints against an insurance company, and verifies if an agent or company is authorized to sell insurance.
5000 Capitol Boulevard SE
Tumwater, WA 98501
Eligibility: Unrestricted
Hours: Monday-Friday 8am-5pm
OREGON DEPARTMENT OF CONSUMER AND BUSINESS SERVICES DIVISION OF FINANCIAL REGULATION
FINANCE AND INSURANCE COMPLAINTS