CLACKAMAS COUNTY VOLUNTEER CONNECTION
SENIOR HEALTH INSURANCE BENEFITS ASSISTANCE (SHIBA)/PRESCRIPTION DRUG HELPLINE
Volunteers provide information to current Medicare recipients, as well as those new to Medicare, regarding their prescription insurance options. During fall open enrollment, provides informational clinics and individual counseling sessions. Provides advocacy in navigating the Medicare billing and appeals process. Through the Senior Medicare Patrol program, addresses Medicare fraud prevention.

Provides information on free or low-cost prescription resources for those with no insurance coverage. Staff screen for eligibility and assist in enrollment for the Medicare Extra Help Prescription Program and the Oregon Prescription Drug Program.
2051 Kaen Road
Oregon City, OR 97045
Eligibility: Medicare beneficiaries
Hours: Monday-Thursday 9am-5pm
Phone/FAX Numbers
  • (503) 650-5796 Main phone Volunteer Connection
  • (503) 655-8269 Main phone SHIBA Program Phone
  • (503) 655-8269 SHIB Hotline
  • (503) 655-8269 ext 4 Prescription Drug Helpline
Email Address: volunteer@clackamas.us
COVID-19 INFORMATION: Due to COVID-19, office is closed to the public. Services offered remotely via phone, mail, or website when possible
INTAKE PROCEDURE: Call for information
FEES: None
DOCUMENTS: Call for information
LANGUAGES: English, Spanish, access to language line
AREA SERVED: Clackamas County
TRAVEL/LOCATION INFORMATION: Located at the intersection of Kaen and Beavercreek Roads, at the top of the hill in Oregon City. On TriMet Bus Line 33 with sign: Clackamas Community College/CCC
Services:
  • Health Insurance Claims Assistance for Beneficiaries * Medicare Beneficiaries
  • Insurance Fraud Reporting
  • Medicare Information/Counseling
  • Prescription Drug Discount Cards
  • Prescription Drug Patient Assistance Programs
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* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. 211Info does not rate, recommend or endorse any agency. We simply provide information as a public service.
CLACKAMAS COUNTY VOLUNTEER CONNECTION