211info manages a waitlist to access family shelters in Multnomah County, in partnership with the Joint Office of Homeless Services (JOHS) and various shelter providers.

Shelter space is available for up to 4 months once accessed and may have the following amenities: private locked space to reside, meals, microwave, limited storage, showers, laundry facility and a housing caseworker to help overcome barriers and obtain long-term housing.

Please note this is not an immediate service and access to shelter is off of a waitlist and the time before accessing shelter could be a few weeks to months and is based on availability of shelter space.
Eligibility: Families (any combination of adults) with at least one minor child under the age of 18 OR pregnant individuals in their 3rd trimester (28 weeks+) who are homeless, meeting one of the following:

-Staying in a place not meant for human habitation (car, tent, park, garage, etc.)
-Unsafely doubled up/couch surfing
-In a motel temporarily
-Exiting an institution (shelter, transitional housing, jail, hospital) where you temporarily resided for 90 days or less and were homeless prior
-At imminent risk of losing housing (must have an official eviction notice)

Families who are currently on a lease and do not have an eviction notice are not eligible.
Youth under 18 with children or pregnant are not eligible FOR THIS PROGRAM

Pets allowed. The number of pets and type of pets allowed vary by shelter. If you are offered a shelter space, the caseworker working with you will coordinate the shelter that best suits the family and their pets upon shelter placement.
Hours: 24 hours per day / 7 days per week to be added to waitlist to complete screening intake assessment
8am-6pm 7 days per week for screening intake assessment

Individual shelter hours vary but once shelter is accessed families can stay up to 4 months.
Phone/FAX Numbers
  • (866) 698-6155 Main Phone Ask for Family Shelter Access
Email Address: [email protected]
INTAKE PROCEDURE: Call to complete a screening to be added to the family shelter waitlist, voicemail available. Shelter access/placement is not immediate. It is unknown when shelter space may become available.

Families will periodically get calls from 211info to ensure their information is up to date and shelter is still needed.

If and when shelter becomes available, families will be called and offered an intake appointment. All members of the household must be present during intake appointments.

Families in places not meant for human habitation (streets/camping/in vehicles/sleeping outside, etc.) will be prioritized during winter months, November-March.
FEES: None
LANGUAGES: English, Spanish, interpretation or signing by arrangement
AREA SERVED: Multnomah County
  • Community Shelters * Homeless Families
  • Community Shelters * Pregnant Individuals
If you represent this agency, update your listing here.
* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. 211Info does not rate, recommend or endorse any agency. We simply provide information as a public service.

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