OREGON STATE DIVISION OF MEDICAL ASSISTANCE PROGRAMS
OREGON HEALTH AUTHORITY OMBUDSPERSON
Advocates, investigates, and resolves complaints regarding OHP for individuals and small businesses and a public option plan. Advocacy includes helping Oregonians with enrollment issues and gaining access to providers.
500 Summer Street NE
E-49
Salem, OR 97301
Eligibility: Unrestricted
Hours: Monday-Friday 8am-5pm
Phone/FAX Numbers
  • (503) 945-5772 Administration
  • (800) 527-5772 Toll-free
  • (503) 947-2347 Main phone
  • (877) 642-0450 Toll-free Message Line Only
Email Address: OHA.OmbudsOffice@dhsoha.state.or.us
INTAKE PROCEDURE: 1. The first point of contact for OHP enrollees who have a question or concern about benefits and access is the customer service department for the Coordinated Care Organization (CCO) or health plan in which the client is enrolled. (Visit Website)

2. If the client is an open card or fee for service client, they should call the Client Services Unit (CSU), 1-800-273-0557

3. If the client feels they are not getting their concerns addressed, they can ask for help from or file a formal complaint with their plan or/and with CSU.

4. At any time but particularly if a client is not getting their concerns or issues addressed, the client can call the Oregon Health Authority Ombudsperson.

5. The Governor's Advocacy Office in DHS is also a good point of contact: 1-800-442-5238.
FEES: None
DOCUMENTS: None
AREA SERVED: State of Oregon
SITE HOURS: Monday-Friday 8am-5pm
Services:
  • Government Complaints/Government Ombudsman Offices * Medicaid Recipients
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OREGON STATE DIVISION OF MEDICAL ASSISTANCE PROGRAMS