Assists with electric, gas, heating fuel (propane, oil, pellets and wood), and water payments. Wood and pellets are reimbursed up to a certain amount upon purchase by the client. Gas, electric, and water payments are made to utility provider (Pacific Power and/or Avista) and credited to client's account.
280 Kenneth Ford Drive
Roseburg, OR 97470
Eligibility: Low-income households
Hours: Monday-Friday 9am-5pm
Phone/FAX Numbers
  • (855) 935-2542 Main phone
COVID-19 INFORMATION: Due to COVID-19, call for screening to receive application
INTAKE PROCEDURE: -Call to be pre-screened and to schedule an appointment.
-Appointments may take up to 30 minutes; arrive 15 minutes before your scheduled appointment. Upon completion of the appointment, you will receive a receipt for the payment amount and your utility provider will be notified.
-Please note that it may take 6-8 weeks for the payment to be posted to the account.
FEES: None
DOCUMENTS: Must bring all of the following documents to your appointment or it will be canceled and you will not be rescheduled:
-Social Security cards for all household members
-Proof of income for the previous month
-Utility bills
-Photo ID for all household members age 18 and older
LANGUAGES: English, interpretation or signing by arrangement
AREA SERVED: Douglas County
  • Electric Service Payment Assistance
  • Gas Service Payment Assistance
  • Heating Fuel Payment Assistance
  • Water Service Payment Assistance
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