UNITED COMMUNITY ACTION NETWORK
UTILITY ASSISTANCE
Assists with electric, gas, heating fuel (propane, oil, pellets and wood), and water payments. Wood and pellets are reimbursed up to a certain amount upon purchase by the client. Gas, electric, and water payments are made to utility provider (Pacific Power and/or Avista) and credited to client's account.
280 Kenneth Ford Drive
Roseburg, OR 97470
Eligibility: Low-income households
Hours: Monday-Friday 9am-5pm
Phone/FAX Numbers
  • (855) 935-2542 Main phone
COVID-19 INFORMATION: Due to COVID-19, call for screening to receive application
INTAKE PROCEDURE: -Call to be pre-screened and to schedule an appointment.
-Appointments may take up to 30 minutes; arrive 15 minutes before your scheduled appointment. Upon completion of the appointment, you will receive a receipt for the payment amount and your utility provider will be notified.
-Please note that it may take 6-8 weeks for the payment to be posted to the account.
FEES: None
DOCUMENTS: Must bring all of the following documents to your appointment or it will be canceled and you will not be rescheduled:
-Social Security cards for all household members
-Proof of income for the previous month
-Utility bills
-Photo ID for all household members age 18 and older
LANGUAGES: English, interpretation or signing by arrangement
AREA SERVED: Douglas County
Services:
  • Electric Service Payment Assistance
  • Gas Service Payment Assistance
  • Heating Fuel Payment Assistance
  • Water Service Payment Assistance
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* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. 211Info does not rate, recommend or endorse any agency. We simply provide information as a public service.
UNITED COMMUNITY ACTION NETWORK