The latest energy assistance funding updates are listed on this page, in addition to our database and an automated recording that can be accessed 24/7 by calling 211. If appointments are not currently available, please continue to check this webpage for future appointments. 

Find Available Resources:

For utility assistance outside of the tri-county area, click here.

Clackamas County

Clackamas County Community Action

Provides assistance during the winter months, or as funding allows, with heating costs including oil, natural gas, electricity, wood, propane, and pellets; and assistance throughout the year with heating costs for PGE and NW Natural customers on a first-come, first-served basis.

  • Hours: Monday-Thursday 7am-6pm; appointments are offered 7:30am-4:30pm
  • Intake: Call 503-650-5640 for an appointment. Leave a message with contact information and details if there is an emergency energy situation. Callers may select the option to have an application mailed to them. Calls are returned in the order received based on the urgency of the request. It may take a few days to several weeks to receive a call back. Some outreach services are available for homebound older adults and people with disabilities.

Sandy Community Action Center

Provides limited funds to assist with utility payments (PGE only). Provided on a first-come, first-served basis to residents in the Oregon Trail School District. Assistance begins in mid-October each year and ends when capacity is reached for the winter heating season.

  • Hours: Monday-Friday 10am-4:30pm
  • Intake: Call 503-668-4746 and leave a message with your full name and phone number. If funding is available, you will be contacted to schedule an appointment.

Wilsonville Community Sharing

Provides limited funds to assist with utility payments (electric, gas and water). Must provide proof of residence (photo ID, piece of mail, rent receipt, rental agreement, utility bill, etc.); Wilsonville residents only. Utility bill must be from within the last 30 days.

  • Hours: Monday-Thursday 9am-2pm, Friday by appointment
  • Intake: Walk-ins accepted at 28925 SW Boberg Road, Wilsonville, OR 97070

St. Vincent de Paul Portland Council Emergency Services

Assistance with PGE, Pacific Power, NW Natural Gas

Pacific Power

Pacific Power offers flexible payment plans and financial assistance for eligible customers whose service has been disconnected for nonpayment. Assistance is subject to funding availability. Please contact Pacific Power to discuss options.

  • Hours: 24 hours per day / 7 days per week
  • Intake: Call 888-221-7070 

PGE

PGE has different options available for those who are past due. Please contact PGE to discuss payment arrangements and options that may be available to you.

  • Hours: Monday-Friday 7am-7pm
  • Intake: Call 503-228-6322

NW Natural

NW Natural offers a variety of financial assistance options for customers past due on their accounts. Customers in need may be able to receive assistance and choose several grant options available to help with a past-due balance. Flexible payment plans are also available.

  • Hours: Monday-Friday 7am-6pm
  • Intake: Call 800-422-4012 for information

Multnomah County

Last updated: Friday, August 5, 2022

El Programa Hispano Catolico

Assistance with PGE, Pacific Power, and NW Natural Gas

  • Hours: Friday, August 12, 2022 from 10 am until capacity is reached
  • Intake: Please call (503) 489-6842 and leave a message with your first and last name, phone number, and utility company
  • Calls are returned on a first come, first serve basis

Human Solutions

    Assistance with PGE, Pacific Power (PPL), NW Natural, Heating Fuel (oil, propane, and wood), Water

    • Hours: Friday, August 12, 2022 at noon until capacity is reached
    • Hotline: Please call (503) 405-7877 and leave a message with your first and last name, a working phone number, and the utility company you wish to seek assistance with.
    • Note: For all appointments, the following documents will be required: Social Security Number, Identification Card, 2022 benefit letter for anyone getting social security, Current Utility Bill, and Income Verification

      Impact NW

      Assistance with Pacific Power and NW Natural

      • Hours: Mondays from 9am-11am (closed holidays)
      • Intake: Call (503) 721-1740 to schedule an appointment with a receptionist or through voicemail. Please include your name, phone number, and utility company.

      IRCO Africa House

      Appointments Available: No

      IRCO Asian Family Center

      Appointments Available: No

      Latino Network

      Assistance with PGE, Pacific Power, NW Natural, and water. 

      • Hours: Wednesday, August 3, 2022 from 1pm until capacity is reached.
      • Intake: Call (503) 208-2174 and leave a message with your first and last name and a working phone number.
      • For appointments, the following documents will be required: photo ID for all household members age 18 and older, social security cards for all household members wo have one, current utility bill, and proof of income for all household members for the last 30 days.

      Native American Youth and Family Center (NAYA)

      Assistance with PGE, Pacific Power, NW Natural, heating fuel (oil, wood, propane), and water

      • Hours: 24 hours per day / 7 days per week. New appointments are made each day and are scheduled at least one week in advance.
      • Intake: Call 503-946-9898 to check for available appointments. When appointments are available, schedule an appointment through the automated phone system with your social security number and a working callback number.

      Self Enhancement Inc. (SEI)

      Assistance with PGE, Pacific Power, NW Natural, and heating fuels (oil, wood, and propane), and water. Appointments are extremely limited and are not guaranteed. If you are unable to get through to the message line or no appointments are available, please try again the next day.

      • Hours: 24 hours per day / 7 days per week. New appointments are released daily during the week, may be updated at any time, and are available up to 7 days in advance.
      • Intake: Visit https://www.selfenhancement.org/energy to book an appointment for utility assistance, or call SEI’s 24-hour Energy Assistance message line at 503-713-5590 to check for availability.

      St. Vincent de Paul Portland Council Emergency Services

      Assistance with PGE, Pacific Power, NW Natural Gas

      • Intake: Call (503) 235-8431
      • Hours: Monday-Friday 9:30am-noon and 1pm-3:30pm

      Accepting calls for applicants whose utility service is disconnected and have already contacted utility company for payment plan. Stay on the line until your call is answered; it is not possible to leave a message. Appointment times are limited; not all callers will get through to someone and may need to call back to get an appointment.

      Pacific Power

      Pacific Power offers flexible payment plans and financial assistance for eligible customers whose service has been disconnected for nonpayment. Assistance is subject to funding availability. 

      • Hours: 24 hours per day / 7 days per week
      • Intake: Call 888-221-7070 for assistance

      PGE

      PGE has different options available for those who are past due. Please contact PGE to discuss payment arrangements and options that may be available to you.

      • Hours: Monday-Friday 7am-7pm
      • Intake: Call 503-228-6322

      NW Natural

      NW Natural offers a variety of financial assistance options for customers past due on their account. Customers in need may be able to receive assistance and choose several grant options available to help with a past-due balance. Flexible payment plans are also available.

      • Hours: Monday-Friday 7am-6pm
      • Intake: Call 800-422-4012 for information

      Washington County

      City of Forest Grove

      Provides electric bill payment assistance for City of Forest  Grove Light and Power customers. City of Forest  Grove Light and Power customers are eligible.

      • Hours: Monday-Friday 9am-5pm
      • Intake: Walk-ins accepted at 1924 Council Street or call 503-992-3221 for more information.                     

      Community Action – Hillsboro

      Electric, Gas, heating fuel assistance. Must be at or below 60% of State Median Income. When funding is low, individuals may be required to have 24 hour shut off notice.  Air conditioners: Must have a documented health or safety concern. Applicants need to provide a copy of utility bill, income verification for all household members, date of birth for all household members, and Social Security number for all household members (if available). 

      • Phone Hours: Monday-Friday 9am-noon, closed national holidays
      • Online Application: Monday-Friday 4pm-7pm
      • Intake:  Call 503-615-0771 or visit the website for an appointment. Email response time is 1-2 business days. Mail-out applications available for older adults and people with disabilities who are homebound.

      St. Vincent de Paul Washington County

      Provides limited assistance with payment of utility bills (electric, natural gas, and water). Also provides limited assistance to people with large bills who qualify and have not received help previously. 

      Interested individuals must reside within Washington County, meet income criteria, and have a utility bill in the applicant’s name. Requires copy of utility bill (in applicant’s name), photo ID, income documents.

      • Hours: Monday-Friday 9am-12pm
      • Intake: Client’s address will be used to determine the local conference that may assist them.  Callers are currently not able to leave voicemails; if a caller is unable to reach a live person they can try calling the next day.

      Beaverton: 503-906-4702 ; no walk-ins

      Forest Grove: 503-357-9647; no walk-ins

      Hillsboro: 503-693-7528; no walk-ins    

      Tigard: 503-684-8280; no walk-ins                                                                                                                                                                       

      Pacific Power

      Pacific Power offers flexible payment plans and financial assistance for eligible customers whose service has been disconnected for nonpayment. Assistance is subject to funding availability. 

      • Hours: 24 hours per day / 7 days per week
      • Intake: Call 888-221-7070

      PGE

      PGE has different options available for those who are past due. Please contact PGE to discuss payment arrangements and options that may be available to you.

      • Hours: Monday-Friday 7am-7pm
      • Intake: Call 503-228-6322

      NW Natural

      NW Natural offers a variety of financial assistance options for customers past due on their account. Customers in need may be able to receive assistance and choose several grant options available to help with a past-due balance. Flexible payment plans are also available.

      • Hours: Monday-Friday 7am-6pm
      • Intake: Call 800-422-4012

      City of Portland Water Discount Program

      Portland Water Bureau bill discount funds are available year-round and are not tied to energy assistance funds. 

      Customers responsible for paying a Portland Water Bureau residential sewer/stormwater/water bill and whose household income is less than 60% of the Portland Median Family Income (MFI), may be eligible for a discount on their bill. MFI is according to household size and income and can be found on the below application and here.

      Eligible customers experiencing a crisis may also receive up to $500 in assistance once every 12 months. 

      There are multiple ways to enroll in the bill discount program:

      1. Contact the Community Service Center in your area. You will need to provide the following documents: current bill, IDs for anyone over age 18 in the household, and proof of income for everyone in the household for the last 30 days

      • Human Solutions: Does not guarantee same-day appointments. You may call 503-548-0217 and leave a message to request to have an application sent by mail or to schedule an appointment
      • IRCO Africa House: Call 503-235-9396 Monday-Friday 8:30am-noon
      • IRCO Asian Family Center: Call 503-235-9396 Monday-Friday 8:30am-noon
      • Impact NW: Call 503-721-1740 for more information
      • Latino Network: Call 503-283-6881 Monday-Friday 9am-5pm and leave a message with your name and phone number to request an appointment.
      • Native American Youth and Family Center: Call 503-288-8177 ext. 297 Monday-Friday 9am-6pm and leave a message with your name and phone number to request an appointment
      • Self Enhancement, Inc. (SEI): Call 503-240-0828 for more information
      • El Programa Hispano Católico: Call 503-669-8350 Monday-Thursday 9am-5pm to verify eligibility and schedule an appointment.

      1. Apply directly through the Water Bureau electronically by filling out the Online Financial Assistance Application
      2. Print and fill out the Printable Financial Assistance Application
      3. Request documents to be mailed to you from Customer Service at (503) 823-7770 or pwbcustomerservice@portlandoregon.gov

      If you are already enrolled in the City of Portland Water Discount Program and need to access your annual crisis voucher, please call the Water Bureau at 503-823-7770. You will need to pay a portion of your bill to receive assistance. 

      Payment arrangements are also available for customers, regardless of household income. Please also directly contact the Water Bureau if you are interested in making a payment arrangement.