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CURRENT ALERTS

Multnomah County Donations: Shelter & outreach providers in Multnomah County are requesting winter gear in preparation for the winter season — for information on what to donate and where, visit our donations page!

The latest energy assistance funding updates are listed on this page, in addition to our database and an automated recording that can be accessed 24/7 by calling 211. If appointments are not currently available, please continue to check this webpage for future appointments. 

Find Available Resources:

For utility assistance outside of the tri-county area, click here.

Clackamas County

Clackamas County Community Action

Provides assistance during the winter months, or as funding allows, with heating costs including oil, natural gas, electricity, wood, propane, and pellets; and assistance throughout the year with heating costs for PGE and NW Natural customers on a first-come, first-served basis.

  • Hours: Monday-Thursday 7am-6pm; appointments are offered 7:30am-4:30pm
  • Intake: Call 503-650-5640 for an appointment. Leave a message with contact information and details if there is an emergency energy situation. Callers may select the option to have an application mailed to them. Calls are returned in the order received based on the urgency of the request. It may take a few days to several weeks to receive a call back. Some outreach services are available for homebound older adults and people with disabilities.

Sandy Community Action Center

Provides limited funds to assist with utility payments (PGE only). Provided on a first-come, first-served basis to residents in the Oregon Trail School District. Assistance begins in mid-October each year and ends when capacity is reached for the winter heating season.

  • Hours: Monday-Friday 10am-4:30pm
  • Intake: Call 503-668-4746 and leave a message with your full name and phone number. If funding is available, you will be contacted to schedule an appointment.

Wilsonville Community Sharing

Provides limited funds to assist with utility payments (electric, gas and water). Must provide proof of residence (photo ID, piece of mail, rent receipt, rental agreement, utility bill, etc.); Wilsonville residents only. Utility bill must be from within the last 30 days.

  • Hours: Monday-Thursday 9am-2pm, Friday by appointment
  • Intake: Walk-ins accepted at 28925 SW Boberg Road, Wilsonville, OR 97070

St. Vincent de Paul Portland Council Emergency Services

Assistance with PGE, Pacific Power, and NW Natural Gas

  • Hours: Monday-Friday 9:30am-12:30 pm; except for holidays and weather closures
  • Intake: Call 503-235-8431

Note: Accepting calls for applicants whose utility service is disconnected and who have already contacted the utility company for a payment plan. Call and leave a voicemail; only leave a voicemail if your utility is shut off. Leave the following information: First and last name, address, phone number, account number, and utility company.

PGE

PGE has different options available for those who are past due. Please contact PGE to discuss payment arrangements and options that may be available to you.

NW Natural

NW Natural offers a variety of financial assistance options for customers past due on their accounts. Customers in need may be able to receive assistance and choose several grant options available to help with a past-due balance. Flexible payment plans are also available.

Multnomah County

Last updated: Friday, February 23, 2024

El Programa Hispano Catolico

Appointments Available: No

Impact NW

Assistance with NW Natural Gas

  • Hours: Monday-Thursday 9am-noon and 1pm-5pm until capacity is reached
  • Intake:  Call (971) 308-7356 or walk in at 10055 E Burnside Street, Portland, OR 97216
  • Note: Please bring your current bill, photo ID for all household members age 18 and older, social security cards for all household members who have one, and proof of income for all household members for the last 30 days.

IRCO Africa House

Appointments Available: No

IRCO Asian Family Center

Appointments Available: No

Latino Network

Appointments Available: No

Native American Youth and Family Center (NAYA)

Assistance with PGE, Pacific Power, NW Natural Gas, and heating fuel (oil, wood, propane)

  • Hours: 24 hours per day / 7 days per week. New appointments are made each day and are scheduled at least one week in advance.
  • Intake: Call 503-946-9898 to check for available appointments. When appointments are available, schedule an appointment through the automated phone system with your social security number and a working callback number.

Our Just Future (formerly Human Solutions)

Assistance with PGE, Pacific Power, NW Natural Gas, and heating fuel (oil, wood, propane)

  • Hours: Wednesday, February 28, 2024 noon until capacity is reached
  • Intake: Call (503) 405-7877 and leave a message with your first and last name, a working phone number, and the name of the utility company that you wish to seek assistance with.

    Note: For all appointments, the following documents will be required: Social Security number, identification card, current utility bill, income verification, and 2024 benefit letter for anyone getting Social Security.

Self Enhancement Inc. (SEI)

Visit www.selfenhancement.org/energy to book an appointment for utility assistance, or call SEI’s 24-hour Energy Assistance message line at (503) 713-5590 to check for availability.
Hours: New appointments are released daily during the week, may be updated at any time, and are available up to 7 days in advance.
Assistance Type: PGE, Pacific Power, NW Natural, and heating fuels (oil, wood, and propane)
Note: Appointments are extremely limited and are not guaranteed. If you are unable to get through to the message line or no appointments are available, please try again the next day.

St. Vincent de Paul Portland Council Emergency Services

Assistance with PGE, Pacific Power, and NW Natural Gas

  • Hours: Monday-Friday 9:30am-12:30pm; except for holidays and weather closures
  • Intake: Call 503-235-8431

    Note: Accepting calls for applicants whose utility service is disconnected and who have already contacted the utility company for a payment plan. Call and leave a voicemail; only leave a voicemail if your utility is shut off. Leave the following information: First and last name, address, phone number, account number, and utility company.

Pacific Power

Pacific Power offers flexible payment plans and other resources including Oregon Low Income Discount program available for income eligible customers. Please contact Pacific Power to discuss option.. 

  • Hours: 24 hours per day / 7 days per week
  • Intake: Call 888-221-7070 
  • Oregon Low-Income Discount Program: www.pacificpower.net/LID

PGE

PGE has different options available for those who are past due. Please contact PGE to discuss payment arrangements and options that may be available to you.

NW Natural

NW Natural offers a variety of financial assistance options for customers past due on their account. Customers in need may be able to receive assistance and choose several grant options available to help with a past-due balance. Flexible payment plans are also available.

Washington County

City of Forest Grove

Provides electric bill payment assistance for City of Forest  Grove Light and Power customers. City of Forest  Grove Light and Power customers are eligible.

  • Hours: Monday-Friday 9am-5pm
  • Intake: Walk-ins accepted at 1924 Council Street or call 503-992-3221 for more information.                     

Community Action of Washington County

Electric, gas, garbage, water, and heating fuel assistance (oil, propane, firewood, and pellets). Must be at or below 60% of State Median Income.  Air conditioner assistance must have a documented health or safety concern. Applicants need to provide a copy of the utility bill, income verification for all household members, date of birth for all household members, and Social Security number for all household members (if available). 

  • Phone Hours: Monday-Friday 9am-noon and 1pm-4pm, closed national holidays
  • Online Application: 24 hours per day / 7 days a week
  • Intake:  Submit application online or call 503-615-0771 for information or to request an appointment. Mail-out applications available for older adults and people with disabilities who are homebound, and those without computer/internet access

St. Vincent de Paul Washington County

Provides limited assistance with payment of utility bills (electric, natural gas, and water). Also provides limited assistance to people with large bills who qualify and have not received help previously. 

Interested individuals must reside within Washington County, meet income criteria, and have a utility bill in the applicant’s name. Requires a copy of utility bill (in applicant’s name), photo ID, and income documents.

  • Hours: Monday-Friday 9am-12pm
  • Intake: Client’s address will be used to determine the local conference that may assist them.  Callers are currently not able to leave voicemails; if a caller is unable to reach a live person they can try calling the next day.

Beaverton: 503-906-4702, no walk-ins

Forest Grove: 503-357-9647, no walk-ins

Hillsboro: 503-693-7528, no walk-ins    

Tigard: 503-684-8280, no walk-ins

Pacific Power

Pacific Power offers flexible payment plans and financial assistance for eligible customers whose service has been disconnected for nonpayment. Assistance is subject to funding availability. 

  • Hours: 24 hours per day / 7 days per week
  • Intake: Call 888-221-7070
  • Oregon Low-Income Discount Program: www.pacificpower.net/LID

PGE

PGE has different options available for those who are past due. Please contact PGE to discuss payment arrangements and options that may be available to you.

NW Natural

NW Natural offers a variety of financial assistance options for customers past due on their account. Customers in need may be able to receive assistance and choose several grant options available to help with a past-due balance. Flexible payment plans are also available.

City of Portland Water Discount Program

Portland Water Bureau bill discount funds are available year-round and are not tied to energy assistance funds. 

Customers responsible for paying a Portland Water Bureau residential sewer/stormwater/water bill and whose household income is less than 60% of the Portland Median Family Income (MFI), may be eligible for a discount on their bill. MFI is according to household size and income and can be found on the below application and here.

Eligible customers experiencing a crisis may also receive up to $500 in assistance once every 12 months. 

There are multiple ways to enroll in the bill discount program:

  1. Contact the Community Service Center in your area. You will need to provide the following documents: current bill, IDs for anyone over age 18 in the household, and proof of income for everyone in the household for the last 30 days

  • Human Solutions: Does not guarantee same-day appointments. You may call 503-548-0217 and leave a message to request to have an application sent by mail or to schedule an appointment
  • IRCO Africa House: Call 503-235-9396 Monday-Friday 8:30am-noon
  • IRCO Asian Family Center: Call 503-235-9396 Monday-Friday 8:30am-noon
  • Impact NW: Call 503-721-1740 for more information
  • Latino Network: Call 503-283-6881 Monday-Friday 9am-5pm and leave a message with your name and phone number to request an appointment.
  • Native American Youth and Family Center: Call 503-288-8177 ext. 297 Monday-Friday 9am-6pm and leave a message with your name and phone number to request an appointment
  • Self Enhancement, Inc. (SEI): Call 503-240-0828 for more information
  • El Programa Hispano Católico: Call 503-669-8350 Monday-Thursday 9am-5pm to verify eligibility and schedule an appointment.

  1. Apply directly through the Water Bureau electronically by filling out the Online Financial Assistance Application
  2. Print and fill out the Printable Financial Assistance Application
  3. Request documents to be mailed to you from Customer Service at (503) 823-7770 or [email protected]

If you are already enrolled in the City of Portland Water Discount Program and need to access your annual crisis voucher, please call the Water Bureau at 503-823-7770. You will need to pay a portion of your bill to receive assistance. 

Payment arrangements are also available for customers, regardless of household income. Please also directly contact the Water Bureau if you are interested in making a payment arrangement.