The latest energy assistance funding updates are listed on this page, in addition to our database and an automated recording that can be accessed 24/7 by calling 211. If appointments are not currently available, please continue to check this webpage for future appointments.
Find Available Resources:
For utility assistance outside of the tri-county area, click here.
Clackamas County
Clackamas County Community Action
Provides assistance during the winter months, or as funding allows, with heating costs including oil, natural gas, electricity, wood, propane, and pellets; and assistance throughout the year with heating costs for PGE and NW Natural customers on a first-come, first-served basis.
- Hours: Monday-Thursday 7am-6pm; appointments are offered 7:30am-4:30pm
- Intake: Call 503-650-5640 for an appointment. Leave a message with contact information and details if there is an emergency energy situation. Callers may select the option to have an application mailed to them. Calls are returned in the order received based on the urgency of the request. It may take a few days to several weeks to receive a call back. Some outreach services are available for homebound older adults and people with disabilities.
Provides limited funds to assist with utility payments (PGE only). Provided on a first-come, first-served basis to residents in the Oregon Trail School District. Assistance begins in mid-October each year and ends when capacity is reached for the winter heating season.
- Hours: Monday-Friday 10am-4:30pm
- Intake: Call 503-668-4746 and leave a message with your full name and phone number. If funding is available, you will be contacted to schedule an appointment.
Provides limited funds to assist with utility payments (electric, gas and water). Must provide proof of residence (photo ID, piece of mail, rent receipt, rental agreement, utility bill, etc.); Wilsonville residents only. Utility bill must be from within the last 30 days.
- Hours: Monday-Thursday 9am-2pm, Friday by appointment
- Intake: Walk-ins accepted at 28925 SW Boberg Road, Wilsonville, OR 97070
St. Vincent de Paul Portland Council Emergency Services
Assistance with PGE, Pacific Power, and NW Natural Gas
- Hours: Monday-Friday 9:30am-12:30pm
- Intake: Call (503) 235-8431
Note: Accepting calls for applicants whose utility service is disconnected and have already contacted utility company for payment plan. Stay on the line until your call is answered; it is not possible to leave a message. Appointment times are limited; not all callers will get through to someone and may need to call back to get an appointment..
Pacific Power offers flexible payment plans and other resources including Oregon Low Income Discount program available for income eligible customers. Please contact Pacific Power to discuss options.
- Hours: 24 hours per day / 7 days per week
- Intake: Call 888-221-7070
- Website: www.pacificpower.net/LID (Pacific Power Oregon Low Income Discount program)
PGE has different options available for those who are past due. Please contact PGE to discuss payment arrangements and options that may be available to you.
- Hours: Monday-Friday 7am-7pm
- Intake: Call 503-228-6322
NW Natural offers a variety of financial assistance options for customers past due on their accounts. Customers in need may be able to receive assistance and choose several grant options available to help with a past-due balance. Flexible payment plans are also available.
- Hours: Monday-Friday 7am-6pm
- Intake: Call 800-422-4012 for information
Multnomah County
Last updated: Monday, May 15, 2023
Appointments available: No
Assistance with NW Natural Gas
- Hours: Monday-Thursday from 9am-noon and 1pm-5pm until capacity is reached for NW Natural Gas customers only. Document drop off only.
- Intake: Walk in for document drop off at 10055 E Burnside Street, Portland OR, 97216
Note: Please bring your current bill, photo ID for all household members age 18 and older, social security cards for all household members who have one, and proof of income for all household members for the last 30 days.
Appointments Available: No
Appointments Available: No
Assistance with PGE, Pacific Power, NW Natural, heating fuel (oil, propane, wood), and water service payments.
- Hours: Thursday, May 25, 2023 from 1pm until capacity is reached
- Intake: Call (503) 208-2174 and leave a message with your first and last name and a working phone number.
For appointments, the following documents will be required: photo ID for all household members age 18 and older, social security cards for all household members who have one, current utility bill, and proof of income for all household members for the last 30 days.
Native American Youth and Family Center (NAYA)
Assistance with PGE, Pacific Power, NW Natural, heating fuel (oil, wood, propane), and water
- Hours: 24 hours per day / 7 days per week. New appointments are made each day and are scheduled at least one week in advance.
- Intake: Call 503-946-9898 to check for available appointments. When appointments are available, schedule an appointment through the automated phone system with your social security number and a working callback number.
Our Just Future (formerly Human Solutions)
Appointments available: No
Assistance with PGE, Pacific Power, NW Natural, heating fuels (oil, wood, and propane), and water. Appointments are extremely limited and are not guaranteed. If you are unable to get through to the message line or no appointments are available, please try again the next day.
- Hours: 24 hours per day / 7 days per week. New appointments are released daily during the week, may be updated at any time, and are available up to 7 days in advance
- Intake: Visit https://www.selfenhancement.org/energy to book an appointment for utility assistance, or call SEI’s 24-hour Energy Assistance message line at 503-713-5590 to check for availability.
St. Vincent de Paul Portland Council Emergency Services
Assistance with PGE, Pacific Power, and NW Natural Gas
- Hours: Monday-Friday 9:30am-12:30pm
- Intake: Call (503) 235-8431
Note: Accepting calls for applicants whose utility service is disconnected and have already contacted utility company for payment plan. Stay on the line until your call is answered; it is not possible to leave a message. Appointment times are limited; not all callers will get through to someone and may need to call back to get an appointment..
Pacific Power offers flexible payment plans and financial assistance for eligible customers whose service has been disconnected for nonpayment. Assistance is subject to funding availability.
- Hours: 24 hours per day / 7 days per week
- Intake: Call 888-221-7070 for assistance
PGE has different options available for those who are past due. Please contact PGE to discuss payment arrangements and options that may be available to you.
- Hours: Monday-Friday 7am-7pm
- Intake: Call 503-228-6322
NW Natural offers a variety of financial assistance options for customers past due on their account. Customers in need may be able to receive assistance and choose several grant options available to help with a past-due balance. Flexible payment plans are also available.
- Hours: Monday-Friday 7am-6pm
- Intake: Call 800-422-4012 for information
Washington County
Provides electric bill payment assistance for City of Forest Grove Light and Power customers. City of Forest Grove Light and Power customers are eligible.
- Hours: Monday-Friday 9am-5pm
- Intake: Walk-ins accepted at 1924 Council Street or call 503-992-3221 for more information.
Community Action of Washington County
Electric, gas, garbage, water, and heating fuel assistance (oil, propane, firewood, and pellets). Must be at or below 60% of State Median Income. Air conditioners assistance must have a documented health or safety concern. Applicants need to provide a copy of utility bill, income verification for all household members, date of birth for all household members, and Social Security number for all household members (if available).
- Phone Hours: Monday-Friday 9am-noon and 1pm-4pm, closed national holidays
- Online Application: 24 hours per day / 7 days a week
- Intake: Submit application online or call 503-615-0771 for information or to request an appointment. Mail-out applications available for older adults and people with disabilities who are homebound, and those without computer/internet access
St. Vincent de Paul Washington County
Provides limited assistance with payment of utility bills (electric, natural gas, and water). Also provides limited assistance to people with large bills who qualify and have not received help previously.
Interested individuals must reside within Washington County, meet income criteria, and have a utility bill in the applicant’s name. Requires copy of utility bill (in applicant’s name), photo ID, income documents.
- Hours: Monday-Friday 9am-12pm
- Intake: Client’s address will be used to determine the local conference that may assist them. Callers are currently not able to leave voicemails; if a caller is unable to reach a live person they can try calling the next day.
Beaverton: 503-906-4702, no walk-ins
Forest Grove: 503-357-9647, no walk-ins
Hillsboro: 503-693-7528, no walk-ins
Tigard: 503-684-8280, no walk-ins
Pacific Power offers flexible payment plans and financial assistance for eligible customers whose service has been disconnected for nonpayment. Assistance is subject to funding availability.
- Hours: 24 hours per day / 7 days per week
- Intake: Call 888-221-7070
PGE has different options available for those who are past due. Please contact PGE to discuss payment arrangements and options that may be available to you.
- Hours: Monday-Friday 7am-7pm
- Intake: Call 503-228-6322
NW Natural offers a variety of financial assistance options for customers past due on their account. Customers in need may be able to receive assistance and choose several grant options available to help with a past-due balance. Flexible payment plans are also available.
- Hours: Monday-Friday 7am-6pm
- Intake: Call 800-422-4012
City of Portland Water Discount Program
Portland Water Bureau bill discount funds are available year-round and are not tied to energy assistance funds.
Customers responsible for paying a Portland Water Bureau residential sewer/stormwater/water bill and whose household income is less than 60% of the Portland Median Family Income (MFI), may be eligible for a discount on their bill. MFI is according to household size and income and can be found on the below application and here.
Eligible customers experiencing a crisis may also receive up to $500 in assistance once every 12 months.
There are multiple ways to enroll in the bill discount program:
- Contact the Community Service Center in your area. You will need to provide the following documents: current bill, IDs for anyone over age 18 in the household, and proof of income for everyone in the household for the last 30 days
- Human Solutions: Does not guarantee same-day appointments. You may call 503-548-0217 and leave a message to request to have an application sent by mail or to schedule an appointment
- IRCO Africa House: Call 503-235-9396 Monday-Friday 8:30am-noon
- IRCO Asian Family Center: Call 503-235-9396 Monday-Friday 8:30am-noon
- Impact NW: Call 503-721-1740 for more information
- Latino Network: Call 503-283-6881 Monday-Friday 9am-5pm and leave a message with your name and phone number to request an appointment.
- Native American Youth and Family Center: Call 503-288-8177 ext. 297 Monday-Friday 9am-6pm and leave a message with your name and phone number to request an appointment
- Self Enhancement, Inc. (SEI): Call 503-240-0828 for more information
- El Programa Hispano Católico: Call 503-669-8350 Monday-Thursday 9am-5pm to verify eligibility and schedule an appointment.
- Apply directly through the Water Bureau electronically by filling out the Online Financial Assistance Application
- Print and fill out the Printable Financial Assistance Application
- Request documents to be mailed to you from Customer Service at (503) 823-7770 or [email protected]
If you are already enrolled in the City of Portland Water Discount Program and need to access your annual crisis voucher, please call the Water Bureau at 503-823-7770. You will need to pay a portion of your bill to receive assistance.
Payment arrangements are also available for customers, regardless of household income. Please also directly contact the Water Bureau if you are interested in making a payment arrangement.