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OREGON STATE DEPARTMENT OF HUMAN SERVICES

OREM HUMAN UNMET NEEDS AND PREPAREDNESS ASSESSMENT

Provides an online assessment tool for individuals impacted by extreme weather events, such as wildfires or extreme heat, seeking services and support from the Oregon Department of Health Services (ODHS) for disaster-related needs. Assistance is not immediate, and completing the assessment does not guarantee assistance.

500 Summer Street NE
Salem, OR 97301

Eligibility: Residents of Oregon who were impacted by extreme weather event (such as extreme heat or wildfire) during Summer 2024.
Individual services may have additional eligibility requirements.

Hours: 24 hours per day / 7 days per week

AFRICAN AMERICAN ALLIANCE FOR HOMEOWNERSHIP

COOLING PORTLAND

Provides portable air conditioners. The units are multi-seasonal and can be set to either heat or cool a home. Heat pumps are typically more energy efficient than traditional air conditioners. If approved for a unit, installation can take up to 4 weeks.

825 NE 20th Avenue
Suite 100
Portland, OR 97232

Eligibility: Portland residents with income below 60% Area Median Income (AMI). Priority given to households with residents age 60 or older, living alone, or experiencing a medical condition that increases risk of heat-related illness.

Hours: 24 hours per day / 7 days per week

CAREOREGON

HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS

Climate Support is a health-related social need (HRSN) service and is provided by the Oregon Health Plan. HRSN Climate Supports are devices to help keep people safe during climate events.

Covered devices are only for use in the member's home or primary residence and may include:
-Air conditioners, heaters, and air filters to provide clean air and healthy temperatures
-Mini fridges to keep medication cold during a power outage
-Portable power supplies to operate medical devices like ventilators during a power outage

315 SW 5th Avenue
Portland, OR 97204

Eligibility: CareOregon members who meet all of the following:
-Have a living situation that qualifies them for HRSN services
-Have a health condition that makes climate events challenging or dangerous
-Live in a place with electricity
-Can use the device safely

Air conditioner or Air Filter:
-Must not already have an Air Conditioner or Air Filter
-Received medical assistance now or have in the past 12 month from through: OHA, Oregon Department of Human Services (ODHS) or Medicare
-Be at risk for heat-related illness because applicant is: 65 years or older; or a medically fragile child; or have a medical condition that's made worse by heat or smoke

Hours: Monday-Friday 8am-6pm

CITY OF PORTLAND

COOLING PORTLAND: PCEF-FUNDED CLIMATE RESILIENCE PROGRAM

Provides portable heat pumps/cooling units to community members vulnerable to extreme heat. Most participating agencies include delivery and installation of units, including support for maintaining product life, efficiency, and usability. There may be a waitlist to receive a unit.

Community distribution partners are responsible for identifying and selecting recipients in the program. The City of Portland does not select recipients.

1120 SW 5th Avenue
Suite 114
Portland, OR 97204

Eligibility: Household must make 60% or less of Area Median Income (AMI), adjusted for household size.

Priority for people who meet two of the following factors:
-Over 60 years of age
-Have medical conditions that increase risk of heat-related illness
-Live alone

Hours: Phone: 7 days per week 7am-8pm; closed on federal holidays

CLARK PUBLIC UTILITIES

CLARK PUBLIC UTILITIES VANCOUVER SERVICE CENTER

LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP)

The Low-Income Home Energy Assistance Program (LIHEAP) provides grants to help pay for a range of home heating and cooling costs including electricity, natural gas, oil, wood, and propane. LIHEAP eligible applicants may also qualify for an air conditioning unit that would be sent to the applicant's home. Availability for assistance is dependent upon available federal funding.

1200 Fort Vancouver Way
Vancouver, WA 98663

Eligibility: Call for information

Hours: Monday-Friday 8am-5pm

COLUMBIA PACIFIC CCO

HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS

Climate Support is a health-related social need (HRSN) service and is provided by the Oregon Health Plan. HRSN Climate Supports are devices to help keep people safe during climate events.

Covered devices are only for use in the member's home or primary residence and may include:
-Air conditioners, heaters, and air filters to provide clean air and healthy temperatures
-Mini fridges to keep medication cold during a power outage
-Portable power supplies to operate medical devices like ventilators during a power outage

315 SW 5th Avenue
Suite 900
Portland, OR 97204

Eligibility: Columbia Pacific CCO members who meet all of the following:
-Have a living situation that qualifies them for HRSN services
-Have a health condition that makes climate events challenging or dangerous
-Live in a place with electricity
-Can use the device safely

Air conditioner or Air Filter:
- Must not already have an Air Conditioner or Air Filter
-Received medical assistance now or have in the past 12 month from through: OHA, Oregon Department of Human Services (ODHS) or Medicare
-Be at risk for heat-related illness because applicant is: 65 years or older; or a medically fragile child; or have a medical condition that's made worse by heat or smoke

Hours: Monday-Friday 8am-6pm

COMMUNITY ACTION OF WASHINGTON COUNTY

BEAVERTON MULTI-SERVICE CENTER

AIR CONDITONERS

Assists with air conditioners (AC) from July 1-September 6. Assistance is dependent on current availability of funds.

5050 SW Griffith Drive
Suite 100
Beaverton, OR 97005

Eligibility: -Age 65 and older
-Household is 60% or below the Oregon Area Median Income (AMI)
-Have not received a portable AC unit from Community Action in the last 2

Hours: Phone: Monday-Friday 9am-noon and 1pm-4pm, closed national holidays

Online application: 24 hours per day / 7 days a week

COMMUNITY ACTION OF WASHINGTON COUNTY

HILLSBORO MULTI-SERVICE CENTER

AIR CONDITONERS

Assists with air conditioners (AC) from July 1-September 6. Assistance is dependent on current availability of funds.

1001 SW Baseline Street
Hillsboro, OR 97123

Eligibility: -Age 65 and older
-Household is 60% or below the Oregon Area Median Income (AMI)
-Have not received a portable AC unit from Community Action in the last 2

Hours: Phone: Monday-Friday 9am-noon and 1pm-4pm, closed national holidays

Online application: 24 hours per day / 7 days a week

COMMUNITY ACTION OF WASHINGTON COUNTY

TIGARD MULTI-SERVICE CENTER

AIR CONDITONERS

Assists with air conditioners (AC) from July 1-September 6. Assistance is dependent on current availability of funds.

11515 SW Durham Road
Suite E8
Tigard, OR 97224

Eligibility: -Age 65 and older
-Household is 60% or below the Oregon Area Median Income (AMI)
-Have not received a portable AC unit from Community Action in the last 2

Hours: Phone: Monday-Friday 9am-noon and 1pm-4pm, closed national holidays

Online application: 24 hours per day / 7 days a week

EASTERN OREGON COORDINATED CARE ORGANIZATION

HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS

Climate Support is a health-related social need (HRSN) service and is provided by the Oregon Health Plan. HRSN Climate Supports are devices to help keep people safe during climate events.

Covered devices are only for use in the member's home or primary residence and may include:
-Air conditioners, heaters, and air filters to provide clean air and healthy temperatures
-Mini fridges to keep medication cold during a power outage
-Portable power supplies to operate medical devices like ventilators during a power outage

601 SW 2nd Avenue
Portland, OR 97204

Eligibility: Easter Oregon CCO members who meeting all of the following:
-Have a living situation that qualifies them for HRSN services
-Have a health condition that makes climate events challenging or dangerous
-Live in a place with electricity
-Can use the device safely

Air conditioner or Air Filter:
- Must not already have an Air Conditioner or Air Filter
-Received medical assistance now or have in the past 12 month from through: OHA, Oregon Department of Human Services (ODHS) or Medicare
-Be at risk for heat-related illness because applicant is: 65 years or older; or a medically fragile child; or have a medical condition that's made worse by heat or smoke

Hours: Monday-Friday 8am-6pm

HEALTH SHARE OF OREGON

HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS

Climate Support is a health-related social need (HRSN) service and is provided by the Oregon Health Plan. HRSN Climate Supports are devices to help keep people safe during climate events.

Covered devices are only for use in the member's home or primary residence and may include:
-Air conditioners, heaters, and air filters to provide clean air and healthy temperatures
-Mini fridges to keep medication cold during a power outage
-Portable power supplies to operate medical devices like ventilators during a power outage

2121 SW Broadway
Suite 200
Portland, OR 97201

Eligibility: HealthShare members who meet all of the following:
-Have a living situation that qualifies them for HRSN services
-Have a health condition that makes climate events challenging or dangerous
-Live in a place with electricity
-Can use the device safely

Air conditioner or Air Filter:
- Must not already have an Air Conditioner or Air Filter
-Received medical assistance now or have in the past 12 month from through: OHA, Oregon Department of Human Services (ODHS) or Medicare
-Be at risk for heat-related illness because applicant is: 65 years or older; or a medically fragile child; or have a medical condition that's made worse by heat or smoke

Hours: Monday-Friday 8am-6pm

INFORMATIONAL RECORD

HEALTH RELATED SERVICES

Health-related services (HRS) are non-covered services that are offered in addition to covered benefits of the Oregon Health Plan (OHP) through Coordinated Care Organizations (CCOs) to improve care delivery and overall member and community health and well-being. HRS may also be referred to as flexible services, or flex/flexible funds.

HRS are NOT intended to address emergency situations. CCOs are not required to offer flexible services. A CCO can decide to approve or deny flexible services requests on a case-by-case basis. Each CCO sets its own standards for which services to approve.

Individuals who are dual enrolled in both Medicare/Medicaid might be eligible for air conditioners.

HRS vary by an individual's CCO, and may include:

-Helping a person get a cell phone if having one will give them better access to their providers for telehealth
-Transit passes for members who need transportation for health-related needs beyond covered appointments
-Providing an air conditioner for a person whose medical diagnosis is affected by heat
-Accesses to a yoga studio or gym membership for a person whose back pain would be improved by an exercise class
-Preventing utilities shutoff to maintain service to medical equipment
-A class on cooking healthy meals for a person with diabetes
- Limited assistance with finding housing, move-in costs, and maintaining housing for OHP members facing certain life challenges

Confidential Address

Eligibility: Current OHP members enrolled with a CCO. Health-related services are NOT an option for OHP open card non-CCO members, members with only Medicare enrollment, or individuals with private insurance.

Health-related services are limited, not immediate, not guaranteed or continuously available, and individuals may not qualify.

Health-related services must meet requirements for activities that improve health care quality or expenditures related to health information technology.

Hours: Varies by provider

INTERCOMMUNITY HEALTH NETWORK CCO

HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS

Climate Support is a health-related social need (HRSN) service and is provided by the Oregon Health Plan. HRSN Climate Supports are devices to help keep people safe during climate events.

Covered devices are only for use in the member's home or primary residence and may include:
-Air conditioners, heaters, and air filters to provide clean air and healthy temperatures
-Mini fridges to keep medication cold during a power outage
-Portable power supplies to operate medical devices like ventilators during a power outage

2300 NW Walnut Boulevard
Corvallis, OR 97330

Eligibility: IHN CCO members who meet all of the following:
-Have a living situation that qualifies them for HRSN services
-Have a health condition that makes climate events challenging or dangerous
-Live in a place with electricity
-Can use the device safely

Air conditioner or Air Filter:
- Must not already have an Air Conditioner or Air Filter
-Received medical assistance now or have in the past 12 month from through: OHA, Oregon Department of Human Services (ODHS) or Medicare
-Be at risk for heat-related illness because applicant is: 65 years or older; or a medically fragile child; or have a medical condition that's made worse by heat or smoke

Hours: Monday-Friday 8am-6pm

JACKSON CARE CONNECT

HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS

Climate Support is a health-related social need (HRSN) service and is provided by the Oregon Health Plan. HRSN Climate Supports are devices to help keep people safe during climate events.

Covered devices are only for use in the member's home or primary residence and may include:
-Air conditioners, heaters, and air filters to provide clean air and healthy temperatures
-Mini fridges to keep medication cold during a power outage
-Portable power supplies to operate medical devices like ventilators during a power outage

Eligibility: Jackson Care Connect members who meet all of the following:
-Have a living situation that qualifies them for HRSN services
-Have a health condition that makes climate events challenging or dangerous
-Live in a place with electricity
-Can use the device safely

Air conditioner or Air Filter:
- Must not already have an Air Conditioner or Air Filter
-Received medical assistance now or have in the past 12 month from through: OHA, Oregon Department of Human Services (ODHS) or Medicare
-Be at risk for heat-related illness because applicant is: 65 years or older; or a medically fragile child; or have a medical condition that's made worse by heat or smoke

Hours: Monday-Friday 8am-6pm

NORTHWEST FAMILY SERVICES

CLIMATE CHANGE

Provides air conditioners. Air conditioners are limited, not immediate, not guaranteed, or continuously available, and individuals may not qualify.

6200 SE King Road
Portland, OR 97222

Eligibility: Must be currently enrolled in Oregon Health Plan, Medicaid eligible, or have received service in the past 12 months AND qualify under one listed condition.
-Age 65 and older
-Diagnosed with a medical condition that makes the applicant especially vulnerable to extreme heat, such as Respiratory disease (asthma or chronic obstructive pulmonary disease), Heart disease, Diabetes, Hypertension (High blood pressure), or have children who are medically fragile living in the home
-High-risk: Applicant speakes a language other than English, race is other than “white,” pregnant, and has children under the age of 6

Hours: Online form: 24 hours per day / 7 days per week
Phone hours: Monday-Friday 9am-5pm

OREGON STATE DIVISION OF MEDICAL ASSISTANCE PROGRAMS

HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS

Climate Support is a health-related social need (HRSN) service and is provided by the Oregon Health Plan. HRSN Climate Supports are devices to help keep people safe during climate events.

Covered devices are only for use in the member's home or primary residence and may include:
-Air conditioners, heaters, and air filters to provide clean air and healthy temperatures
-Mini fridges to keep medication cold during a power outage
-Portable power supplies to operate medical devices like ventilators during a power outage

500 Summer Street NE
E-49
Salem, OR 97301

Eligibility: OHP covers devices for members who meet all of the following:
-Have a living situation that qualifies them for HRSN services
-Have a health condition that makes climate events challenging or dangerous
-Live in a place with electricity
-Can use the device safely

Air conditioner or Air Filter:
- Must not already have an Air Conditioner or Air Filter
-Received medical assistance now or have in the past 12 month from through: OHA, Oregon Department of Human Services (ODHS) or Medicare
-Be at risk for heat-related illness because applicant is: 65 years or older; or a medically fragile child; or have a medical condition that's made worse by heat or smoke

Hours: Monday-Friday 8am-6pm

OREGON STATE DEPARTMENT OF HUMAN SERVICES
OREM HUMAN UNMET NEEDS AND PREPAREDNESS ASSESSMENT

AFRICAN AMERICAN ALLIANCE FOR HOMEOWNERSHIP
COOLING PORTLAND

CAREOREGON
HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS

CITY OF PORTLAND
COOLING PORTLAND: PCEF-FUNDED CLIMATE RESILIENCE PROGRAM

CLARK PUBLIC UTILITIES
LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP)

COLUMBIA PACIFIC CCO
HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS

COMMUNITY ACTION OF WASHINGTON COUNTY
AIR CONDITONERS

COMMUNITY ACTION OF WASHINGTON COUNTY
AIR CONDITONERS

COMMUNITY ACTION OF WASHINGTON COUNTY
AIR CONDITONERS

EASTERN OREGON COORDINATED CARE ORGANIZATION
HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS

HEALTH SHARE OF OREGON
HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS

INTERCOMMUNITY HEALTH NETWORK CCO
HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS

NORTHWEST FAMILY SERVICES
CLIMATE CHANGE

OREGON STATE DIVISION OF MEDICAL ASSISTANCE PROGRAMS
HEALTH RELATED SOCIAL NEEDS CLIMATE SUPPORTS