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CITY OF PORTLAND
CITY OF PORTLAND WATER BUREAU
PORTLAND WATER BUREAU CUSTOMER SERVICE
Responsible for billing and collecting charges for services provided by the Portland Water Bureau and the Bureau of Environmental Services. Establishes guidelines for program providing low-income assistance with owner-occupied fixture repair costs and utility bill discount. Refers individuals to community service agencies to determine eligibility.
664 N Tillamook Street
Portland, OR 97227
Eligibility: Unrestricted
Hours: Monday-Friday 8am-5pm
CLARK PUBLIC UTILITIES
CLARK PUBLIC UTILITIES ORCHARDS SERVICE CENTER
WATER OPERATIONS
This department provides water service, tests water quality, provides information on water treatment units and cross connection control/backflow protection devices, assists in detecting and identifying leaks in your water system, and provides tips to manage high and low pressure water problems.
8600 NE 117th Avenue
Vancouver, WA 98668
Eligibility: Unrestricted
Hours: Monday-Friday 7am-6pm, Saturday 9am-5pm
EUGENE WATER AND ELECTRIC BOARD
Electric and water service provider. Fields complaints and calls about utility emergencies. Provides a medical certificate program. May provide assistance or payment plans to customers who are having difficulty paying their utility bills. The Customer Care Program offers a $280 bill credit once per calendar year to eligible customers.
500 E 4th Avenue
Eugene, OR 97401
Eligibility: Customer Care Program: EWEB customers that meet income guidelines. See website for details.

Note: Agencies wanting to refer clients or advocate for client needs in order to resolve utility payment problems may also call for assistance.
Hours: Customer Service by phone Monday-Friday 9am-6:30pm
Report power outages and water emergencies 24 hours per day / 7 days per week
MCMINNVILLE WATER & LIGHT
UTILITIES
Provides water and electricity services. Customer service department can provide information for Customers Helping Customers Program and may have the ability to negotiate payment plans. McMinnville Water and Light does not provide direct payment assistance, and will not provide cash assistance. Customers can also call to report downed power lines and outages.
855 NE Marsh Lane
McMinnville, OR 97128
Eligibility: Unrestricted
Hours: Monday-Thursday 7:30am-5:30pm; closed on federal holidays
OAK LODGE WATER SERVICES
LOW INCOME UTILITY RATE RELIEF PROGRAM
Provides a discount on water, sanitary sewer and surface water management charges for low-income residential customers in good standing. Approved applicants will receive a 50% reduction.
14496 SE River Road
Oak Grove, OR 97267
Eligibility: -$33,850 for a single person household; $38,700 for 2 people; $43,550 for 3 people; $48,350 for 4 people; $52,250 for 5 people; $56,100 for 6 people; $60,000 for 7 people; and $63,850 for an 8-person household
-Bill must be in the applicant's name and have no outstanding balance.
-The property must be the applicant's primary residence and the applicant owns no other property.
Hours: Monday-Friday 8am-5pm
WAHKIAKUM PUBLIC UTILITY DISTRICT
WAHKIAKUM PUD
Provides residential and commercial electric and water services. Also offers rebates on qualifying insulation, windows, ductless heat pumps, and lighting. Funds for these programs are limited and are offered on a first-come, first-serve basis.
45 River Street
Cathlamet, WA 98612
Eligibility: Unrestricted
Hours: Monday-Friday 8am-noon and 12:30pm-4:30pm
CITY OF PORTLAND
PORTLAND WATER BUREAU CUSTOMER SERVICE
EUGENE WATER AND ELECTRIC BOARD
EUGENE WATER AND ELECTRIC BOARD
MCMINNVILLE WATER & LIGHT
UTILITIES
OAK LODGE WATER SERVICES
LOW INCOME UTILITY RATE RELIEF PROGRAM