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Connects individuals who experience patient harm (or their representative) with healthcare providers or facilities to have a conversation about the event using the Early Discussion and Resolution (EDR) process. EDR conversations are protected under state law, giving participants a chance to talk openly about the event and work toward reconciliation outside the legal system. A resolution may include an apology, answers to questions asked by the patient or their representative), improvements in care to protect future patients, and/or compensation. If the patient (or their representative) does not reach a satisfactory resolution through the EDR process, the patient (or their representative) may be able to file a lawsuit.
Eligibility: Individuals (or their representative) who experienced care at a healthcare facility or involving a healthcare provider that resulted in serious physical injury or death. The event must have taken place in Oregon on or after July 1, 2014.
Hours: Monday-Friday 8am-5pm

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