Utility Assistance

To find utility assistance programs in Oregon and Southwest Washington, visit our online database or mobile app and search keyword:

Discounted electric service
Discounted gas service
Discounted heating fuel
Discounted sewer service
Discounted trash/recycling service
Discounted water service
Electric Service Payment Assistance
Gas Service Payment Assistance
Heating Fuel Payment Assistance
Water service payment assistance

Clackamas Energy Assistance | Multnomah Energy Assistance | Washington Energy Assistance | Portland Water Assistance


Clackamas, Multnomah and Washington County Energy Assistance

In partnership with local agencies, 211info provides updates about tri-county area energy assistance funding on a regular basis. The latest updates are listed on this site, in addition to our database, and an automated recording, which can be accessed 24/7 by calling 211.


Clackamas County

clackamas county community action

Assistance Type: Provides two forms of energy assistance: assistance during the winter months, or as funding allows, with heating costs including oil, natural gas, electricity, wood, propane, and pellets; and assistance throughout the year with heating costs for PGE and NW Natural customers on a first-come, first-served basis.
Hours: Monday-Thursday 7am-6pm; appointments are offered 7:30am-4:30pm
Intake: Call 503-650-5640 for appointment. Leave a message with contact information and details if there is an emergency energy situation. Callers may select the option to have an application mailed to them. Calls are returned in the order received based on the urgency of the request. It may take a few days to several weeks to receive a call back. Leave only one message, as leaving several messages will impede a faster reply. Some outreach services are available for homebound older adults and people with disabilities.
Note: Applicants need to provide the following: Gross income verification for the previous calendar month for all adults age 18 and older in the household; copy of current utility bill or receipt for wood, propane, or oil; two forms of ID that document the applicant's legal name and current physical address; and official ID for all adults age 18 and older in the household.

sandy community action center

Assistance Type: Provides limited funds to assist with utility payments (PGE only).
Hours: Monday-Friday 10am-4:30pm
Intake: Call 503-668-4746 and leave a message with your full name and phone number. If funding is available, you will be contacted to schedule an appointment.
Note: Provided on a first-come, first-served basis. Assistance begins in mid-October each year and ends when capacity is reached for the winter heating season.

wilsonville community sharing

Assistance Type: Provides limited funds to assist with utility payments (electric, gas and water).
Hours: Monday-Thursday 9am-2pm, Friday by appointment
Walk in: Accepted at 28925 SW Boberg Road, Wilsonville, OR 97070
Note: Must provide proof of residence (photo ID, piece of mail, rent receipt, rental agreement, utility bill, etc.). Utility bill must be from within the last 30 days.

Multnomah County

Last updated: Wednesday, October 23, 2019

El Programa Hispano Católico

Appointments Available: Yes

Pacific Power

Hours: Monday-Thursday from 9am-noon
Walk ins: Accepted at 333 SE 223rd Avenue, Suite #3, Gresham, OR 97030. Please bring photo ID for all household members age 18 and older, social security cards for all household members who have one, current utility bill, and proof of income for all household members for the last 30 days. Also bring Social Security Income or Disability award letter for 2019 if applicable and EBT cards if you are receiving TANF.

Human Solutions

Appointments Available: Yes

Pacific Power NW Natural

Hours: Starting Wednesday, October 23, 2019 from 9am until capacity is reached
Walk ins: 124 NE 181st Avenue, Portland OR, 97230
Note: Please bring photo ID's for all household members age 18 and older, social security numbers for all household members, proof of income for everyone in the household receiving income for the last 30 days and current utility bill. If receiving Social Security, 2019 award letter must be provided (no bank statements). Same day appointments are not guaranteed.

Impact NW

Appointments Available: Yes

Pacific Power

Hours: Starting Monday, October 7, 2019 from 9am until capacity is reached
Walk in: 10055 E Burnside Street, Portland OR, 97216
Note: Please bring your current bill, photo ID for all household members age 18 and older, social security cards for all household members who have one and proof of income for all household members for the last 30 days.

IRCO Africa House

Appointments Available: No
Appointments Available: Yes

Pacific Power

Hours: Friday, October 18, 2019 from 8:30am until capacity is reached
Hotline: Please call (503) 235-4932 and leave a message with your first and last name, social security number, a working phone number and the utility company you wish to seek assistance with. Please speak slowly and clearly.

Latino Network

Appointments Available: Yes

PGE Pacific Power

Hours: Monday, October 28, 2019 from 9am until capacity is reached
Intake: Please call (503) 208-2174 and leave a message with your first and last name and a working phone number. Please note that due to high call volume, some callers may not be able to reach the message line. If you are unable to get through, please keep trying.
Note: For appointments, the following documents will be required: photo ID for all household members age 18 and older, social security cards for all household members who have one, current utility bill, and proof of income for all household members for the last 30 days. Also bring Social Security Income or Disability award letter for 2019 if applicable and EBT cards if you are receiving TANF. For income eligibility information, please visit: https://www.oregon.gov/ohcs/Pages/energy-weatherization-oregon-income-guidelines.aspx


Native American Youth and Family Center (NAYA)

Appointments Available: No
Appointments Available: Yes

NW Natural

Hours: Tuesdays from 9am-11am and 1:30pm-3pm
Walk in: Accepted at 4803 NE 7th Avenue, Portland, OR 97211
Note: Please bring photo ID for all adults age 18 and older, social security cards for everyone in the household, current utility bill and 30 days income verification for all adults in the household.

To check for available appointments, please call SEI's 24 Hour automated Energy Assistance Line at 503-713-5590.

St. Vincent De Paul PORTLAND COUNCIL EMERGENCY SERVICES

Appointments Available: Yes

PGE Pacific Power NW Natural Heating fuel

Hours: Monday-Friday 8:30am-noon and 1pm-4pm
Walk in: Accepted at 8101 SE Cornwell Street, Portland OR 97206
Note: Provides limited, one-time, utility payment assistance for people who have not received any type of financial assistance from St. Vincent de Paul within the past 12-14 months. Assistance is determined on a case-by-case basis if found eligible, is generally limited to the last $100-$200, is dependent upon available funding and may only be offered when shut-off of service is imminent. Appointments are only able to be scheduled out for the next 1-2 business days and are given on a first-come, first-served basis. Some applicants will not be able to get an appointment when they arrive and an appointment does not guarantee assistance. Same day appointments usually not available. Required documents include Photo ID, printed utility bill matching applicant's name and address, and shut-off notice. Social Security card not required. If your utility uses "paperless billing," print a copy of your bill before arriving to apply.

Washington County

city of forest grove

Assistance Type: Provides electric bill payment assistance for City of Forest Grove Light and Power customers.
Hours: Monday-Friday 9am-5pm
Intake: Walk-ins accepted at 1924 Council Street or call 503-992-3221 for more information.

community action - hillsboro

Assistance Type: Electric, Gas, heating fuel
Hours:
Monday-Thursday 9am-noon, closed national holidays
Intake: Call 503-615-0771 or visit website for an appointment. Messages will not be returned unless power is already disconnected or within 24 hours of being disconnected. Email response time is 1-2 business days. Mail-out applications available for older adults and people with disabilities who are homebound.
Note: Must be at or below 60% of State Median Income. When funding is low, individuals may be required to have 24 hour shut off notice. Air conditioners: Must have a documented health or safety concern. Applicants need to provide a copy of utility bill, income verification for all household members, date of birth for all household members, and Social Security number for all household members (if available).

ST VINCENT DE PAUL WASHINGTON COUNTY

Assistance Type: Provides limited assistance with payment of utility bills (electric, natural gas, and water). Also provides limited assistance to people with large bills who qualify and have not received help previously.
Hours: Monday-Friday 9am-noon
Intake: Client's address will be used to determine the local conference that may assist them. Callers are currently not able to leave voicemails; if a caller is unable to reach a live person they can try calling the next day.

  • Beaverton: call 503-906-4702 ; no walk-ins

  • Forest Grove: call 503-357-9647; no walk-ins

  • Hillsboro: call 503-693-7528; no walk-ins

  • Tigard: call 503-684-8280; no walk-ins

Note: Must meet income criteria and have a utility bill in the applicant's name. Requires copy of utility bill (in applicant's name), photo ID, income documents.


City of Portland Water Discount Program

***Please note that Portland Water Bureau Bill Discount Funds are available year-round and are not tied to Energy Assistance Funds ***

Customers responsible for paying a Portland Water Bureau residential sewer/stormwater/water bill, and whose household income is less than 60% of the Portland Median Family Income (MFI), may be eligible for a discount on their bill.  MFI is according to household size and income and can be found on the below application and here).  Eligible customers experiencing a crisis may also receive up to $500 in assistance once every 12 months.

Payment arrangements are also available for customers, regardless of household income.

There are multiple ways to enroll in the bill discount program:

1) Contact the Community Service Center in your area. You will need to provide the following documents: current bill, IDs for anyone over age 18 in the household, and proof of income for everyone in the household for the last 30 days

  • Human Solutions: Walk in to 124 NE 181st Avenue, Portland 97230 Monday-Friday 9am-11:45am and 1pm-4pm. Does not guarantee same-day appointments. You may call 503-548-0217 and leave a message to request to have an application sent by mail or to schedule an appointment

  • IRCO Africa House: Call 503-235-9396 or walk in to 631 NE 102nd Avenue, Portland 97220 Monday-Friday 8:30am-noon

  • IRCO Asian Family Center: Call 503-235-9396 or walk in to 8040 NE Sandy Boulevard, Portland 97213 Monday-Friday 8:30am-noon

  • Impact NW: Walk in to 10055 E Burnside Street, Portland 97216 Monday-Thursday 9am-4pm. Call 503-721-1740 for more information

  • Latino Network: Call 503-283-6881 Monday-Friday 9am-5pm and leave a message with your name and phone number to request an appointment

  • Native American Youth and Family Center: Call 503-288-8177 ext. 297 Monday-Friday 9am-6pm and leave a message with your name and phone number to request an appointment

  • Self Enhancement, Inc. (SEI): Walk in to 4803 NE 7th Avenue, Portland 97211 Tuesday 9am-3pm. Once capacity has been reached, no more walk-ins will be accepted for the day. Bring photocopies of all required documents. Call 503-240-0828 for more information

  • El Programa Hispano Católico: Call 503-669-8350 Monday-Thursday 9am-5pm to verify eligibility and schedule an appointment

2) Apply directly through the Water Bureau electronically by filling out the Online Financial Assistance Application

3) Print and fill out the Printable Financial Assistance Application

4) Request documents to be mailed to you from Customer Service at (503) 823-7770 or pwbcustomerservice@portlandoregon.gov

If you are already enrolled in the City of Portland Water Discount Program and need to access your annual crisis voucher, please call the Water Bureau at 503-823-7770. You will need to pay a portion of your bill to receive assistance.  Please also directly contact the Water Bureau if you are interested in making a payment arrangement.


I called 211 to get information to pay my energy bill. She was very polite and was wonderful with the info she gave me. I appreciate her concerns because I deeply needed the help.”
— 211info caller