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After Hours Specialist

211info is hiring After Hours Specialists to assist callers. People who work the overnight After Hours jobs need particularly strong attendance/punctuality, strong writing skills, and excellent attention to detail.  A job description is here.

Job is open till filled. Pay is $17.50 an hour with a $1 language differential for bilingual staff. This is a benefited, full time job.

Here’s more information: After-Hours includes answering multiple lines, including ADRC, public guardian, foster, wheelchair-accessible transportation, Multnomah County shelter, and pesticide, and the ability to support Core CIC calls.

Specialists follow specific program protocols, collect demographic information, screen clients, search databases for referrals, arrange wheelchair-accessible transportation, and assist with problem-solving. The specialist accurately documents calls, including detailed abuse reports, and provides program partners with case notes and incident reports. Spelling, grammar, writing, and interviewing skills are necessary.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas. We are currently only hiring individual’s who reside in Oregon and Washington.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write After-Hours in the subject line. Application deadline is open until filled.

In your cover letter, please answer the following questions; take no more than a half-page per question.

  1. Please describe your experience working with diverse populations and cultural responsiveness. How have your experiences prepared you to advance 211info’s commitment to equity and diversity? 
  2. Please describe your experience working in emotionally challenging situations with communities affected by trauma.   
  3. Please describe your experience/familiarity with community programs and how they relate to the social determinants of health. 
  4. 211info operates 24/7, 365 days a year. What is your experience/expectation related to working after hours shifts?
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