Culturally Specific Community Engagement Coordinator (Portland)

211info is hiring for a full-time Culturally Specific Community Engagement Coordinator (CEC) in the Portland Metro area. This position will work closely with service-wide Community Engagement Coordinators, our Statewide Emergency Manager, and other 211info staff. An equity-informed commitment to serving rural and under-represented populations is central to this work.

Candidates should live in the Tri County area (Multnomah, Clackamas or Washington county), have knowledge of and relationships with community networks and emergency management programs, presentation skills, and the ability to travel around the region. The Coordinator will focus on community needs; flexibility and a willingness to learn are necessary qualities. A job description is here

The position involves presentations, ongoing contact with agencies to ensure database accuracy, attendance at community partnership meetings, the ability to create partnerships with community service networks, and a strong understanding of the need for racial and ethnic equity. 

211info invites candidates who are BIPOC, who are committed to working with under-represented populations, who speak languages in addition to English, and/or who reflect their region’s diverse communities.  

This position pays $18-$23.50 an hour, depending on experience, plus mileage, with a $1 an hour language differential available for bilingual applicants. 211info’s benefits package includes medical, dental, vision, and alternative care coverage; an Employee Assistance Program (EAP);  retirement plan; Life, accidental death and dismemberment(AD&D), and short-term disability insurances. Most staff work remotely; office space is available in Portland.

To apply, please send your resume and a cover letter with “Community Engagement Coordinator” in the subject line to applications@211info.org. The cover letter should address these questions:

  • What is your experience with providing training presentations to groups of people? Do you have experience with Zoom or other video conferencing?
  • Describe your knowledge about and/or work experience with community service providers in the Portland-metro area. Do you have contacts in the fields of health care, Early Learning, emergency management, housing and/or public health agencies?
  • How would you reach out to people and organizations that have barriers to accessing community resources?

No phone calls will be accepted. If you have questions, please email them to applications@211info.org Position is open until filled.

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Community Information Specialists- ODHS DCM Line

211info is hiring for our Disaster Case Management line. DCM team specialists will provide customer service to clients seeking disaster recovery services during or after a natural disaster or declared emergency in Oregon. The job description is here

 

If a community member dials 211 seeking information about a natural disaster during a disaster (e.g. county risk levels, location/containment, affected areas, where to seek relief or evacuate to, emergency orders, where to seek emergency shelter or local information), 211 Staff will provide information and referrals, along with information about our hotline to call when the caller is safe and able.

 
Jobs are open until filled. Pay is $16/hour, with a $1 an hour language differential available for bilingual applicants.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas of Oregon and Washington. 


These are 30-hour-a-week (Saturday-Tuesday 10am-6pm) and 32-hour-a-week (Wednesday-Saturday 9am-530pm), benefited positions. People who work 30 hours a week or more receive benefits including health, vision, dental and alternative care; short-term disability; and an employee assistance program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.


To apply, please send your resume and a cover letter, with ODHS DCM-Community Information Specialist in the subject line, to applications@211info.org.
In your cover letter, please answer the following three questions:
1. Describe your experience working with diverse populations. How have your experiences prepared you to advance 211info’s commitment to equality and diversity?

2. Tell us about your experience working in emotionally challenging situations with communities affected by trauma. 

3. What is your experience/familiarity with community programs and how do they relate to the social determinants of health?

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Community Information Specialists- 24/7 Landlord Line

211info is hiring Community Information Specialists for our 24/7 landlord line. Specialists will answer and return phone calls from diverse landlords who are looking to get connected with their tenant’s caseworker. The Community Information Specialist will collect basic contact information, screen landlord and tenant for eligibility and enrollment, document a written narrative of the phone call and assist with creative problem-solving. A job description is here

Pay is $16/hour,  with a $1 an hour language differential available for bilingual applicants. 

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English.

These positions are from 20-40 hours per week. People who work 30 hours a week or more are eligible for benefits including health, vision, dental and alternative care; short-term disability; and an Employee Assistance Program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match. We are currently only hiring individual’s who reside in Oregon and Washington.

To apply, please send your resume and a cover letter, with Community Information Specialist-Landlord Line in the subject line, to applications@211info.org.

In your cover letter, please answer the following three questions, no more than half a page each:

  1. Describe your experience working with diverse populations. How have your experiences prepared you to advance 211info’s commitment to equality and diversity.
  2. Tell us about your experience working in emotionally challenging situations with communities affected by trauma.
  3. What is your experience/familiarity with community programs and how do they relate to the social determinants of health?
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Community Engagement Coordinators (South Oregon)

211info is hiring a full-time, benefitted Community Engagement Coordinators to strengthen partnerships with health, emergency response and social service providers in their regions.

Candidates should live in one of the counties listed above, have knowledge of and relationships with community networks and emergency management programs, presentation skills and the ability to travel around the region. The Coordinator will focus on community needs; flexibility and a willingness to learn are necessary qualities. The Coordinator must have a reliable car and the ability to travel around the region. A job description is here.

The positions involve presentations, ongoing contact with agencies to ensure database accuracy, ability to create partnerships with community service networks, and a strong understanding of the need for racial/ethnic equity. 211info invites candidates who are BIPOC, who are committed to working with under-represented populations, who speak languages in addition to English, and/or who reflect their region’s diverse communities.  

This position pays $18-$23.50 an hour, depending on experience, plus mileage, with a $1 an hour language differential available for bilingual applicants. 211info’s benefits package includes medical, dental, vision, and alternative care coverage; an Employee Assistance Program (EAP); retirement plan; Life, accidental death and dismemberment(AD&D), and short-term disability insurances. Most staff work remotely.

To apply, please send your resume and a cover letter with Community Engagement Coordinator in the subject line to applications@211info.org. The cover letter should address these questions:

  1. What is your experience with providing training presentations to groups of people? Do you have experience with Zoom or other video conferencing?
  2. Describe your work with community service providers in your region. Do you have contacts in the fields of health care, Early Learning, emergency management, housing and/or public health agencies?
  3. How would you reach out to people and organizations that have barriers to accessing community resources?

No phone calls will be accepted. If you have questions, please email them to applications@211info.org Position is open until filled.

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Data Reporting Coordinator

211info is hiring a full-time, benefitted, Data Reporting Coordinator to create reports for our health and social services resource databases and contact center. Reports are shared with funders, policymakers, and other stakeholders.

The Coordinator is responsible for timely, accurate reports that show contact center user demographics, social service needs and unmet needs, and other data from our resource database, phone systems, mobile app and website.

The job description is here.

Pay is $18.78 an hour with a $1 an hour language differential available for bilingual staff. This is a full-time, benefited position. 211info’s benefits package includes medical, dental, vision, and alternative care coverage; an Employee Assistance Program (EAP); retirement plan; Life, accidental death and dismemberment(AD&D), and short-term disability insurances. Most staff work remotely.

211info is committed to equity in hiring, retaining, and promoting staff. People who are BIPOC, bilingual, or who live in rural Oregon are encouraged to apply. We are currently only hiring individual’s who reside in Oregon and Washington.

To apply, submit your resume and a cover letter that answers the following questions to applications@211info.org.

  1. Describe your experience creating data reports, including the software used.
  2. How can data reporting benefit social service networks?
  3. What is the role of data in equity and the social determinants of health?
  4. Please include an example of a report you have created.

Please send any questions to applications@211info.org. No phone calls will be accepted. This job is open until filled.

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After Hours Specialist

211info is hiring After Hours Specialists to assist callers. People who work the overnight After Hours jobs need particularly strong attendance/punctuality, strong writing skills, and excellent attention to detail.  A job description is here.

Pay is $17 an hour with a $1 language differential for bilingual staff. This is a benefited, full time job.

Here’s more information: After-Hours includes answering multiple lines, including ADRC, public guardian, foster, wheelchair-accessible transportation, Multnomah County shelter, and pesticide, and the ability to support Core CIC calls.

Specialists follow specific program protocols, collect demographic information, screen clients, search databases for referrals, arrange wheelchair-accessible transportation, and assist with problem-solving. The specialist accurately documents calls, including detailed abuse reports, and provides program partners with case notes and incident reports. Spelling, grammar, writing, and interviewing skills are necessary.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas. We are currently only hiring individual’s who reside in Oregon and Washington.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write After-Hours in the subject line. Application deadline is open until filled.

In your cover letter, please answer the following questions; take no more than a half-page per question.

  1. Please describe your experience working with diverse populations and cultural responsiveness. How have your experiences prepared you to advance 211info’s commitment to equity and diversity? 
  2. Please describe your experience working in emotionally challenging situations with communities affected by trauma.   
  3. Please describe your experience/familiarity with community programs and how they relate to the social determinants of health. 
  4. 211info operates 24/7, 365 days a year. What is your experience/expectation related to working after hours shifts?
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Community Information Specialists

211info is hiring Community Information Specialists for our 24/7 contact center. Specialists improve communities by talking with callers to determine their health and social service needs; scan our database for resources; and communicate program information.

The Specialist’s role is to help people access food, housing programs, health care, electricity assistance, counseling, legal aid and other important services in Oregon and Southwest Washington. The work may also include emergency information for wildfire, Covid and vaccine resources. Most of our staff work remotely from locations throughout our service area.  Applicants should have worked with crisis intervention/hotline services, social service organizations, or have other relevant experience.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas. 

We are looking for people interested in working graveyard hours: Friday-Saturday 8pm-8am and Sunday-Thursday 11pm-7:30am. Some weekday shifts are available M-F 8am-8pm. Full-time and part-time positions are available; people who work 30 hours a week or more receive benefits including health, vision, dental and alternative care; short-term disability; and an employee assistance program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.

Jobs are open until filled. Pay is $16/hour,  with a $1 an hour language differential available for bilingual applicants. The job description is here

We are currently only hiring individual’s who reside in Oregon and Washington.

To apply, please send your resume and a cover letter, with Community Information Specialist in the subject line, to applications@211info.org. In your cover letter, please answer the following three questions:

  1. Describe your experience working with diverse populations. How have your experiences prepared you to advance 211info’s commitment to equality and diversity?
  2. Tell us about your experience working in emotionally challenging situations with communities affected by trauma. 
  3. What is your experience/familiarity with community programs and how do they relate to the social determinants of health?

No phone calls will be accepted. If you have questions, please email them to applications@211info.org Positions are open until filled.

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