ODHS DCM Manager
211info is hiring a ODHS DCM Manager is responsible for the strategic vision and daily operations of the Disaster Case Management Hotline Team. Additionally the ODHS DCM Manager will support emergency activation response on an as needed basis.
The primary function of the ODHS DCM line is to provide triage and referral support to the Oregon Dept of Human Services disaster case managers in response to large scale natural disasters utilizing multiple database systems. This role will ensure that this 24/7 hotline is properly staffed with highly trained specialists with diverse experiences, languages and perspectives and are dedicated to assisting communities with accuracy, professionalism, and compassion. Additionally this line provides support to our CORE lines by providing community, health and social services to people who are navigating the social services network. This line may also support additional response or special projects as requested by ODHS.
Job is open until filled. Annual Salary is $45,385.60 with a $1 an hour language differential available for bilingual applicants. Job description is here.
We are committed to equitable hiring practices and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English and who live in rural areas to apply for this position.
This is a full-time swing shift position at 40 hours per week. People who work full-time are eligible for benefits including health, vision, dental and alternative care, short-term disability and an Employee Assistance Program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.
We are currently only hiring individuals who reside in Oregon and Washington.
To apply, please send a resume and a cover letter with ODHS DCM Manager in the subject line to [email protected] The cover letter should include answers to the following questions (no more than half a page each):
- Please describe your experience working with diverse populations and cultural responsiveness.
- How have your experiences prepared you to advance 211info’s commitment to equity and diversity?
- Please describe your experience working in emotionally challenging situations with communities affected by trauma.
- Please describe your leadership style and your priorities in managing a client facing team.
No phone calls will be accepted. If you have questions, please email them to [email protected]. Positions are open until filled.
Homeless Services Specialist
211info is hiring a Homeless Services Specialist will assist people experiencing homelessness with referrals to shelters, housing, transportation and related services.
The Specialist interviews callers at length for Multnomah County Homeless Family System’s Mobile Housing Team (MHT), scans databases for resource information and engages in creative problem-solving with people who are seeking community supports.
Job is open until fill. Pay is $17.50/hour, with a $1 an hour language differential available for bilingual applicants. Job description is here.
We are committed to equitable hiring practices and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English and who live in rural areas to apply for this position.
This is a full-time position at 40 hours per week. People who work full-time are eligible for benefits including health, vision, dental and alternative care, short-term disability and an Employee Assistance Program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.
We are currently only hiring individuals who reside in Oregon and Washington.
To apply, please send a resume and a cover letter with Homeless Services Specialist in the subject line to [email protected] The cover letter should include answers to the following questions (no more than half a page each):
- Please describe your experience working with people at risk of or experiencing homelessness.
- Please describe your experience working with databases programs like ServicePoint (HMIS) and others as well as efficient data management/entry.
- How do the principles of equity and inclusion apply to homeless services programs?
- Please describe your experience working in emotionally challenging situations with communities affected by trauma.
No phone calls will be accepted. If you have questions, please email them to [email protected]. Positions are open until filled.
Communications Coordinator
211info is hiring a Communications Coordinator. The Communications Coordinator will convey 211info’s brand, values and programs through communications and outreach materials.
The Coordinator will write, edit and distribute various types of content, including material for the 211info website, press releases, marketing material and other types of content that take the message to the public. The Coordinator will help us take our marketing and communications to the next level to engage the community, donors and audiences around the important work of our organization.
Job is open until filled. Pay is $21.70/hour, with a $1 an hour language differential available for bilingual applicants. Job description is here.
We are committed to equitable hiring practices and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English and who live in rural areas to apply for this position.
This is a full-time position at 40 hours per week. People who work full-time are eligible for benefits including health, vision, dental and alternative care, short-term disability and an Employee Assistance Program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.
We are currently only hiring individuals who reside in Oregon and Washington.
To apply, please send a resume and a cover letter with Communications Coordinator in the subject line to [email protected] The cover letter should include answers to the following questions (no more than half a page each):
- Please explain your experience writing for diverse audiences.
- Describe a time you successfully delivered the company message to a target audience. Why was it successful?
- What experience do you have creating content strategies?
- How do you organize yourself when you have multiple tasks to complete?
Diversity Equity and Inclusion Director
211info is hiring a Diversity Equity and Inclusion (DEI) Director who will serve as a member of the Operations team. The DEI Director will lead 211info’s work by embedding diversity, equity and inclusion into our current systems and practices. They will serve as a subject matter expert by providing consultancy, coaching opportunities, training and guidance to enable 211info to develop and operationalize our DEI strategy. The DEI Director will lead the agency in responding to changes and/or policies that occur outside of the organization that affect our organizational culture. Job description is here.
Job is open until filled. Annual Salary starting at $52,000, with a $1 an hour language differential available for bilingual applicants.
We are committed to equitable hiring practices and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English and who live in rural areas to apply for this position.
This is a full-time 40 hours per week position. People who work full-time are eligible for benefits including health, vision, dental and alternative care, short-term disability and an Employee Assistance Program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.
To apply, please send a resume and a cover letter with DEI Director in the subject line to [email protected] The cover letter should include answers to the following questions (no more than half a page each):
1. 211info strives to lead with an anti-racist lens in order to provide trauma-informed and culturally-responsive services to diverse communities in the entire state of Oregon and 4 counties in SW Washington (Clark, Cowlitz, Wahkiakum, Skamania). Please describe the work you have done or are doing in order to recognize your own privilege and biases. How would you apply your commitment to diversity at 211info?
2. What initiatives or steps have you taken to champion diversity, equity & inclusion in the workplace?
3. How well do you handle conflict? Can you provide an example from a previous job where you helped to resolve a conflict?
4. Please describe your leadership style and how your life experiences relate to this role.
5. How do you stay informed on current best practices in diversity, equity & inclusion? What are your sources?
No phone calls will be accepted. If you have questions, please email them to [email protected]. Position is open until filled.
Lane County Housing Specialist
211info is hiring a Community Information Specialist for our Lane County Housing program. These specialists are the initial point of contact to conduct housing stability evaluations and determine appropriate referrals. The Specialists improve communities by talking with callers to determine their health and social service needs; scan our database for resources; and communicate program information.
The Specialist’s role is to help people access food, housing programs, health care, electricity assistance, counseling, legal aid and other important services in Oregon and Southwest Washington. The work may also include emergency information for wildfire, Covid and vaccine resources. Most of our staff work remotely from locations throughout our service area. Applicants should have worked with crisis intervention/hotline services, social service organizations, or have other relevant experience.
Jobs are open until fill. Pay is $17.50/hour, with a $1 an hour language differential available for bilingual applicants. The job description is here
We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas.
We are looking for people interested in working the following hours: Monday-Friday 9am-6pm. These are full-time positions at 40 hours per week. People who work full-time are eligible for benefits including health, vision, dental and alternative care; short-term disability; and an Employee Assistance Program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.
We are currently only hiring individuals who reside in Oregon and Washington.
To apply, please send your resume and a cover letter, with Lane County Rent Assistance in the subject line, to [email protected]. In your cover letter, please answer the following three questions:
- Please describe your experience working with people at risk of or experiencing homelessness.
- Please describe your experience working with databases programs like ServicePoint (HMIS) and others as well as efficient data management/entry.
- How do the principles of equity and inclusion apply to homeless services programs?
- Please describe your experience working in emotionally challenging situations with communities affected by trauma.
No phone calls will be accepted. If you have questions, please email them to [email protected]. Positions are open until filled.
Multnomah County Rent Assistance Specialist
211info is hiring for Community Information Specialists for our Multnomah County Rent Assistance program. These specialists field calls from community members who have current eviction notices and connect them with partnering agencies. The Specialists improve communities by talking with callers to determine their health and social service needs; scan our database for resources; and communicate program information.
The Specialist’s role is to help people access food, housing programs, health care, electricity assistance, counseling, legal aid and other important services in Oregon and Southwest Washington. The work may also include emergency information for wildfire, Covid and vaccine resources. Most of our staff work remotely from locations throughout our service area. Applicants should have worked with crisis intervention/hotline services, social service organizations, or have other relevant experience.
Jobs are open until fill. Pay is $17.50/hour, with a $1 an hour language differential available for bilingual applicants. The job description is here
We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas.
We are looking for people interested in working the following hours: Monday-Friday 9am-5pm. These are full-time positions at 40 hours per week. People who work full-time are eligible for benefits including health, vision, dental and alternative care; short-term disability; and an Employee Assistance Program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.
We are currently only hiring individuals who reside in Oregon and Washington.
To apply, please send your resume and a cover letter, with Multnomah County Rent Assistance in the subject line, to [email protected]. In your cover letter, please answer the following three questions:
- Please describe your experience working with people at risk of or experiencing homelessness.
- Please describe your experience working with databases programs like ServicePoint (HMIS) and others as well as efficient data management/entry.
- How do the principles of equity and inclusion apply to homeless services programs?
- Please describe your experience working in emotionally challenging situations with communities affected by trauma.
No phone calls will be accepted. If you have questions, please email them to [email protected]. Positions are open until filled.
After Hours Specialist
211info is hiring an After Hours Specialist to assist callers. People who work the After Hours jobs need particularly strong attendance/punctuality, strong writing skills, and excellent attention to detail. A job description is here.
Job is open until filled. Pay is $17.50 an hour with a $1 an hour language differential available for bilingual applicants. This is a benefited, full time job.
Here’s more information: After-Hours includes answering multiple lines, including ADRC, public guardian, foster, wheelchair-accessible transportation, Multnomah County shelter, and pesticide, and the ability to support Core CIC calls.
Specialists follow specific program protocols, collect demographic information, screen clients, search databases for referrals, arrange wheelchair-accessible transportation, and assist with problem-solving. The specialist accurately documents calls, including detailed abuse reports, and provides program partners with case notes and incident reports. Spelling, grammar, writing, and interviewing skills are necessary.
We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas. We are currently only hiring individual’s who reside in Oregon and Washington.
We are looking to fill one full-time swing position. People who work 30 hours a week or more receive benefits including health, vision, dental and alternative care; short-term disability; and an employee assistance program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.
To apply, send your resume and a cover letter that addresses the following questions to [email protected]; please write After-Hours in the subject line. Application deadline is 3/28/23.
In your cover letter, please answer the following questions; take no more than a half-page per question.
- Please describe your experience working with diverse populations and cultural responsiveness. How have your experiences prepared you to advance 211info’s commitment to equity and diversity?
- Please describe your experience working in emotionally challenging situations with communities affected by trauma.
- Please describe your experience/familiarity with community programs and how they relate to the social determinants of health.
- 211info operates 24/7, 365 days a year. What is your experience/expectation related to working after hours shifts?