Resource Manager

211info is hiring for a Resource Manager. The Resource Manager manages the resource team, which builds relationships with service providers and other partners to maintain a helpful, accurate and up-to-date database of social services. Handle scheduling, database decision-making and other roles as needed; maintain health and social services resource information in the database. Ensure that Resource and specialty programs effectively build internal and external relationships, meet performance metrics and contract deliverables and have the training and support necessary to provide an excellent database. Input and update accurate, detailed information about community resources. Ensure resource information is user-friendly. Participate in outreach and meetings with partner organizations as needed, and participate in 211info leadership, which includes agency-wide policy and equity strategies and operations. Job description is here.

Job is open until filled. Pay for a Resource Manager is $20.32, with a $1 an hour language differential available for bilingual applicants.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas. 

This is a  full-time position at 40 hours per week. People who work full-time are eligible for benefits including health, vision, dental and alternative care; short-term disability; and an Employee Assistance Program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.

To apply, please send your resume and a cover letter with Resource Manager in the subject line and any questions to applications@211info.org

In your cover letter, please answer the following three questions, no more than half a page each:

  1. Please describe your familiarity with health and social services.
  2. What is your experience working with databases?
  3. How would you approach resource database work with an equity lens?
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Core Community Information Center Supervisor

The Core Information Center team provides accurate, compassionate and appropriate referrals to community, health and social services to people who are navigating the social services network. The Community Information Center Supervisor will lead the team of Community Information Specialists to ensure high-quality service delivery so people in our service area have access to accurate, up-to-date information about comprehensive community programs. The supervisor will participate in hiring, training and coaching staff. The supervisor will organize efficient work flows and schedules that are responsive to contact trends, and ensure that data gathering, tech/equipment needs and ongoing training meet the needs of the community and stakeholders, as well as conduct quality assurance activities to improve CIC operations. Job description is here.

Job is open until filled. Pay is $18.50/hour, with a $1 an hour language differential available for bilingual applicants.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas. 

This is a  full-time position at 40 hours per week and includes weekends. People who work full-time are eligible for benefits including health, vision, dental and alternative care; short-term disability; and an Employee Assistance Program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.

To apply, please send your resume and a cover letter with Community Information Center Supervisor Lead in the subject line and any questions to applications@211info.org

In your cover letter, please answer the following three questions, no more than half a page each:

1. Describe your leadership experience. 

2. How does your experience and understanding of equity principles affect how you would approach this work? 

3. Do you have experience working on weekends and evenings?

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Statewide Housing Manager

211info is hiring a full time Statewide Housing Manager. The Statewide Housing Manager is responsible for the strategic vision and daily operations of 211info’s statewide housing efforts. 211info provides information to community members about statewide housing resources. The SWH Manager ensures that the organization is responsive to community needs through our resource database, outreach and engagement, and contact center. Job description is here

Position is open until filled. Pay is $20.32/hour, with a $1 an hour language differential available for bilingual applicants.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas. 

This position is 40 hours per week. People who work 30 hours a week or more are eligible for benefits including health, vision, dental and alternative care; short-term disability; and an Employee Assistance Program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.

To apply, please send your resume and a cover letter with Statewide Housing Manager in the subject line and questions to applications@211info.org.

In your cover letter, please answer the following three questions, no more than half a page each:

1. Describe your experience engaging with community partners and organizations. What is your familiarity with housing related resources in Oregon? 

2. How does your experience and understanding of equity principles affect how you would approach this work?

 3. Please describe your leadership experience and the capabilities you would bring to this job.

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Core Community Information Center Lead- Expanded Hours

The Core Information Center team provides accurate, compassionate and appropriate referrals to community, health and social services to people who are navigating the social services network. The Core Information Center Lead will Serve as a resource for staff members who have questions about social services and policies, debrief staff members after difficult calls, and participate in training. Conduct quality assurance activities to improve community information center operations. Job description is here

Job is open until filled. Pay is $17.50/hour, with a $1 an hour language differential available for bilingual applicants.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas. 

The position is 40 hours per week and include weekends and evenings. People who work 30 hours a week or more are eligible for benefits including health, vision, dental and alternative care; short-term disability; and an Employee Assistance Program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.

To apply, please send your resume and a cover letter with Community Information Center Lead in the subject line and any questions to applications@211info.org.

In your cover letter, please answer the following three questions, no more than half a page each:

1. Describe your leadership experience. 

2. How does your experience and understanding of equity principles affect how you would approach this work? 

3. Do you have experience working on weekends and evenings?

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Core Community Information Center Manager- Expanded Hours

The Community Information Center Manager is responsible for the strategic vision and daily operations of the Community Information Center (CIC). The CIC provides accurate, compassionate and appropriate referrals to community, health and social services to people who are navigating the social services network. The CIC Manager ensures that the CIC is properly staffed with highly trained specialists with diverse experiences, languages and perspectives and are dedicated to assisting communities with accuracy, professionalism, and compassion. Job description is here

Job is open until filled. Pay is $20.32/hour, with a $1 an hour language differential available for bilingual applicants.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas. 

This position is 40 hours per week and includes weekends and evenings. People who work 30 hours a week or more are eligible for benefits including health, vision, dental and alternative care; short-term disability; and an Employee Assistance Program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.

To apply, please send your resume and a cover letter with Community Information Center Manager in the subject line and questions to applications@211info.org.

In your cover letter, please answer the following three questions, no more than half a page each:

1. Describe your leadership experience. 

2. How does your experience and understanding of equity principles affect how you would approach this work? 

3. Do you have experience working on weekends and evenings?

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Community Information Specialists- ODHS DCM Line

211info is hiring for our Disaster Case Management line. DCM team specialists will provide customer service to clients seeking disaster recovery services during or after a natural disaster or declared emergency in Oregon. The job description is here

 

If a community member dials 211 seeking information about a natural disaster during a disaster (e.g. county risk levels, location/containment, affected areas, where to seek relief or evacuate to, emergency orders, where to seek emergency shelter or local information), 211 Staff will provide information and referrals, along with information about our hotline to call when the caller is safe and able.

 
Jobs are open until filled. Pay is $16/hour, with a $1 an hour language differential available for bilingual applicants.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas of Oregon and Washington. 


These are full time positions that include weekends. People who work 30 hours a week or more receive benefits including health, vision, dental and alternative care; short-term disability; and an employee assistance program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.


To apply, please send your resume and a cover letter, with ODHS DCM-Community Information Specialist in the subject line, to applications@211info.org.
In your cover letter, please answer the following three questions:
1. Describe your experience working with diverse populations. How have your experiences prepared you to advance 211info’s commitment to equality and diversity?

2. Tell us about your experience working in emotionally challenging situations with communities affected by trauma. 

3. What is your experience/familiarity with community programs and how do they relate to the social determinants of health?

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Data Reporting Coordinator

211info is hiring a full-time, benefitted, Data Reporting Coordinator to create reports for our health and social services resource databases and contact center. Reports are shared with funders, policymakers, and other stakeholders.

The Coordinator is responsible for timely, accurate reports that show contact center user demographics, social service needs and unmet needs, and other data from our resource database, phone systems, mobile app and website.

The job description is here.

Pay is $18.78 an hour with a $1 an hour language differential available for bilingual staff. This is a full-time, benefited position. 211info’s benefits package includes medical, dental, vision, and alternative care coverage; an Employee Assistance Program (EAP); retirement plan; Life, accidental death and dismemberment(AD&D), and short-term disability insurances. Most staff work remotely.

211info is committed to equity in hiring, retaining, and promoting staff. People who are BIPOC, bilingual, or who live in rural Oregon are encouraged to apply. We are currently only hiring individual’s who reside in Oregon and Washington.

To apply, submit your resume and a cover letter that answers the following questions to applications@211info.org.

  1. Describe your experience creating data reports, including the software used.
  2. How can data reporting benefit social service networks?
  3. What is the role of data in equity and the social determinants of health?
  4. Please include an example of a report you have created.

Please send any questions to applications@211info.org. No phone calls will be accepted. This job is open until filled.

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After Hours Specialist

211info is hiring After Hours Specialists to assist callers. People who work the overnight After Hours jobs need particularly strong attendance/punctuality, strong writing skills, and excellent attention to detail.  A job description is here.

Pay is $17 an hour with a $1 language differential for bilingual staff. This is a benefited, full time job.

Here’s more information: After-Hours includes answering multiple lines, including ADRC, public guardian, foster, wheelchair-accessible transportation, Multnomah County shelter, and pesticide, and the ability to support Core CIC calls.

Specialists follow specific program protocols, collect demographic information, screen clients, search databases for referrals, arrange wheelchair-accessible transportation, and assist with problem-solving. The specialist accurately documents calls, including detailed abuse reports, and provides program partners with case notes and incident reports. Spelling, grammar, writing, and interviewing skills are necessary.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas. We are currently only hiring individual’s who reside in Oregon and Washington.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write After-Hours in the subject line. Application deadline is open until filled.

In your cover letter, please answer the following questions; take no more than a half-page per question.

  1. Please describe your experience working with diverse populations and cultural responsiveness. How have your experiences prepared you to advance 211info’s commitment to equity and diversity? 
  2. Please describe your experience working in emotionally challenging situations with communities affected by trauma.   
  3. Please describe your experience/familiarity with community programs and how they relate to the social determinants of health. 
  4. 211info operates 24/7, 365 days a year. What is your experience/expectation related to working after hours shifts?
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Community Information Specialists

211info is hiring Community Information Specialists for our 24/7 contact center. Specialists improve communities by talking with callers to determine their health and social service needs; scan our database for resources; and communicate program information.

The Specialist’s role is to help people access food, housing programs, health care, electricity assistance, counseling, legal aid and other important services in Oregon and Southwest Washington. The work may also include emergency information for wildfire, Covid and vaccine resources. Most of our staff work remotely from locations throughout our service area.  Applicants should have worked with crisis intervention/hotline services, social service organizations, or have other relevant experience.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English, and who live in rural areas. 

We are looking for people interested in working graveyard hours: Friday-Saturday 8pm-8am and Sunday-Thursday 11pm-7:30am. Some weekday shifts are available M-F 8am-8pm. Full-time and part-time positions are available; people who work 30 hours a week or more receive benefits including health, vision, dental and alternative care; short-term disability; and an employee assistance program (EAP). All regular (non-temporary) staff receive PTO and a retirement plan with an employer match.

Jobs are open until filled. Pay is $16/hour,  with a $1 an hour language differential available for bilingual applicants. The job description is here

We are currently only hiring individuals who reside in Oregon and Washington.

To apply, please send your resume and a cover letter, with Community Information Specialist in the subject line, to applications@211info.org. In your cover letter, please answer the following three questions:

  1. Describe your experience working with diverse populations. How have your experiences prepared you to advance 211info’s commitment to equality and diversity?
  2. Tell us about your experience working in emotionally challenging situations with communities affected by trauma. 
  3. What is your experience/familiarity with community programs and how do they relate to the social determinants of health?

No phone calls will be accepted. If you have questions, please email them to applications@211info.org Positions are open until filled.

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