Electric and water service provider. Fields complaints and calls about utility emergencies. Provides a medical certificate program. May provide assistance or payment plans to customers who are having difficulty paying their utility bills. The Customer Care Program offers a $280 bill credit once per calendar year to eligible customers.
4200 Roosevelt Boulevard
Eugene, OR 97402
Eligibility: Customer Care Program: EWEB customers that meet income guidelines. See website for details.

Note: Agencies wanting to refer clients or advocate for client needs in order to resolve utility payment problems may also call for assistance.
Hours: Customer Service by phone Monday-Friday 8:30am-5pm
Report power outages and water emergencies 24 hours per day / 7 days per week
Phone/FAX Numbers
  • (541) 685-7000 Customer Service
  • (844) 484-2300 Report Power Outages
  • (541) 685-7595 Report Water Emergencies
  • (800) 841-5871 Customer Service Toll-free
  • 893932 Text Short Code Text the word OUT
Email Address: [email protected]
INTAKE PROCEDURE: Lobby has closed permanently. Customers can call for an appointment.

Customer Care Program: Applications open on the first business day of each month at 8:30am, and funds are available on a first-come, first-served basis until capacity is reached. Apply online or over the phone. Application by mail available to senior and disabled customers ONLY with proof of SSI or SSDI benefits.
FEES: Varies by service
DOCUMENTS: Current billing information and proof of income for utility assistance
LANGUAGES: English, Spanish
AREA SERVED: Cities of Eugene, Leaburg, Springfield, Vida, and Walterville
  • Electric Service Connection/Repair
  • Electric Service Payment Assistance
  • Electric Service Providers
  • Utility Service Complaints
  • Water Service Connection/Repair
  • Water Service Payment Assistance
  • Water Service Providers
Other Services Offered At This Location:
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