WASHINGTON STATE OFFICE OF THE INSURANCE COMMISSIONER
STATEWIDE HEALTH INSURANCE BENEFITS ASSISTANCE (SHIBA)
The Statewide Health Insurance Benefits Advisors (SHIBA) helpline provides confidential help with Medicare and health care choices. Volunteer advisors can help assess health care coverage needs, determine eligibility for health care coverage programs, evaluate and compare health insurance plans and programs, provide Medicare enrollment help, speak with Medicare on your behalf, collect and report possible fraud complaints, and refer to other agencies and programs.
5000 Capitol Boulevard SE
Tumwater, WA 98501
Eligibility: Unrestricted
Hours: Monday-Friday 8am-5pm, closed state holidays
Phone/FAX Numbers
  • (800) 562-6900 Consumer Hotline
  • (360) 725-7000 Reception
  • (360) 586-2018 FAX
  • (360) 586-0241 TTY/TTD
  • (800) 562-6900 Main phone Toll-free
  • (360) 586-0241 TTY/TTD
Email Address: shiba@wa.gov
INTAKE PROCEDURE: Call or visit website for more information
FEES: None
DOCUMENTS: None required at intake
LANGUAGES: English, Spanish, Korean, Russian, Vietnamese, Chinese, interpretation or signing by arrangement
AREA SERVED: State of Washington
Services:
  • General Health Insurance Information/Counseling
  • Health Insurance Claims Assistance for Beneficiaries
  • Insurance Fraud Reporting
  • Medicare Information/Counseling
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WASHINGTON STATE OFFICE OF THE INSURANCE COMMISSIONER