OREGON PUBLIC UTILITY COMMISSION
OREGON LIFELINE
Oregon Lifeline is a federal and state government program that reduces the monthly cost of phone or broadband service for qualifying low-income households. Also known as the Oregon Telephone Assistance Program, the program (1) reduces the cost of phone bills by up to $19.25 per month, (2) reduces the cost of broadband service by $21.25 per month, or (3) provides free phone or broadband service. Note: Federal and state regulations limit the Lifeline benefit to one per household for either phone or broadband service. Check with internet service provider to get internet speed requirements for Lifeline program.
201 High Street SE
Suite 100
Salem, OR 97310
Eligibility: You may qualify if you receive benefits from one of the following: Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Medicaid, Federal Public Housing Assistance, or Veterans or Survivors Pension Benefit. Total household income at or below 135% of the Federal Poverty Level may also qualify you for Oregon Lifeline.
Hours: Monday-Friday 9am-4pm. Closed on state recognized holidays.
Phone/FAX Numbers
  • (800) 648-3458 FAX Oregon Lifeline/TDAP
  • (800) 648-3458 TTY/TTD Oregon Lifeline/TDAP TTY
  • (800) 522-2404 Toll-free Within Oregon
  • (503) 373-7171 Main phone
  • (800) 648-3458 TTY/TTD
Email Address: puc.rspf@state.or.us
INTAKE PROCEDURE: Call or visit website to complete/print an application. Not all carriers/providers participate, but there is a list on the website.
FEES: None
DOCUMENTS: None required at intake if receiving SNAP, Medicaid, or SSI
LANGUAGES: English, interpretation or signing by arrangement
AREA SERVED: State of Oregon
TRAVEL/LOCATION INFORMATION: City bus stops close to the building, metered parking for visitors.
Services:
  • Discounted Internet Service
  • Discounted Telephone Service
  • Mobile Devices
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OREGON PUBLIC UTILITY COMMISSION