Natural gas provider. Provides bill assistance for customers experiencing financial hardships.
Oregon Customers:

-Automatic Hardship Grant: For customers with a history of receiving low-income bill payment assistance. Qualified customers will automatically receive a one-time grant equal to the amount of their total past due balance up to $1,500.

-Financial Hardship Grant: For customers who have not received energy assistance in the last 24 months. Qualified customer's benefit amount based on household size, income, and account balance. The grant, not to exceed $1,500, will be applied to the past due balance.
Washington Customers:
-Big Heart Grant qualified customers can receive up to $2,500 in additional bill assistance.
-Residential customers having trouble paying their bills will be able to apply for hardship grants of up to $400 from current funds.

-Existing cap of $500 per program year per household has been lifted.
Eligibility: Varies by service
Hours: Monday-Friday 7:30am-6:30pm
Phone/FAX Numbers
  • (888) 552-1130 Customer Service
INTAKE PROCEDURE: Call for information
FEES: None
DOCUMENTS: None required at intake
AREA SERVED: States of Oregon and Washington
  • Gas Service Payment Assistance
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