Offers two utility assistance programs:

Utility Assistance Program: Water/sewer customers may be eligible for one-time emergency assistance of up to $150 off their utility bills (water, wastewater, and/or stormwater charges).

Senior or Disabled Person Sewer and Stormwater Discount Rate: Offers reduced sewer rates for older adults and adults with disabilities.
639 NW Franklin Avenue
Bend, OR 97701
Eligibility: Utility Assistance Program: City of Bend water/sewer customers who have a past due balance and have household income no higher than 80% of the area median income. Sewer-only customers are not eligible. Assistance is not available if you have received the discounted sewer rate within the last 12 months. Service must not be disconnected.

Senior or Disabled Person Sewer and Stormwater Discount Rate: Age 62 and older and adults with disabilities who meet income requirements. Those who receive assistance through the Utility Assistance Program are not eligible for the discounted rate for 12 months.
Hours: Monday-Friday 9am-5pm
Phone/FAX Numbers
  • (541) 388-5515 Alternate Customer Service
Email Address: [email protected]
INTAKE PROCEDURE: Walk in, call, or visit website for more information. Applications for both programs are available for download on the website.
FEES: None
DOCUMENTS: Proof of income, current utility bill
AREA SERVED: City of Bend
TRAVEL/LOCATION INFORMATION: Located between Wall and Bond Streets
  • Discounted Sewer Service * Adults With Disabilities/Health Conditions
  • Discounted Sewer Service * Older Adults
  • Water Service Payment Assistance
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