Provides utility payment assistance for electric, gas, heating fuel, oil, propane, and water depending on eligibility and funding available. Same-day emergency assistance is NOT available. Up to 5 disconnections will be completed daily. Assistance is not guaranteed.
1850 45th Avenue NE
Suite 101
Salem, OR 97305
Eligibility: 60% of Oregon median income (OMI)
-Household of 1, maximum of $2,785.58 per month or $33,427 per year
-Household of 2, maximum of $3,642.56 per month or $43,712 per year
-Household of 3, maximum of $4,499.75 per month or $53,997 per year
-Household of 4, maximum of $5,356.83 per month or $64,282 per year
-Household of 5, maximum of $6,213.91 per month or $74,567 per year
Hours: Applications open Friday, December 1, 2023-Friday, December 15, 2023 and Monday, January 1, 2024-Saturday, January 13, 2024

Energy assistance 2024 program year: Monday-Friday 8am-4:30pm October 2023-September 2024

Office is closed: New Years Day, MLK Jr's Birthday, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Thanksgiving Day and following Friday, Christmas, and New Years Eve
Phone/FAX Numbers
  • (503) 588-9016 Reception
INTAKE PROCEDURE: -Applications are available in person or call to have one mailed or emailed
-Applications are completed in order received; allow average of 4-6 weeks for processing
-Applications may not be available during times of high volume, to ensure processing time
-Phone lines are expected to be busy. Calls are answered in the order they are received; once in queue, do not hang up. During high call volume, callers may receive a busy sound, continue calling until placed in the queue.
-Fully completed and signed applications with the disclaimer to be signed by utility account holder
-Return application to the Energy office, by mail or email
FEES: None
DOCUMENTS: -Birth dates for all household members
-Photo or other ID for all household members 18 and older
-Recent electric, heating, and water bills
-Proof of all household gross income received two months prior to the date of application by all household members (pay stubs, self-employment records, public assistance, current Social Security benefit verification letters, veterans benefits, child support, adoption assistance, disability benefits, pensions. This list is not all inclusive; additional documents may be requested.
-Household members 18 and older with zero income are required to complete a declaration of zero income form available through the office or the website
-SS verification is recommended and required for some grants
LANGUAGES: English, Spanish, interpretation by arrangement
AREA SERVED: Marion and Polk Counties
SITE HOURS: Monday-Friday 8am-5pm
TRAVEL/LOCATION INFORMATION: 45th is between Market Street/Swegle Road and Sunnyview Road. Turn onto 45th Avenue and turn into the East Salem Community Center's driveway. Turn right. Enter double doors, Energy Assistance is located in Suite 101. Cherriots nearest routes run on Market/Swegle and Sunnyview. No direct route on 45th.
  • Discounted Trash/Recycling Service * Older Adults
  • Discounted Water Service * Disabilities Issues
  • Discounted Water Service * Older Adults
  • Electric Service Payment Assistance
  • Gas Service Payment Assistance
  • Heating Fuel Payment Assistance
  • Trash/Recycling Service Payment Assistance * Disabilities Issues
  • Trash/Recycling Service Payment Assistance * Older Adults
  • Water Service Payment Assistance * Disabilities Issues
  • Water Service Payment Assistance * Older Adults
If you represent this agency, update your listing here.
* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. 211Info does not rate, recommend or endorse any agency. We simply provide information as a public service.