Offers utility payment assistance (electric, gas, oil, propane, water, and heating fuel). Same day emergency assistance is not available; energy applications may take up to 4-6 weeks to be processed. Assistance depends on available funding and is not guaranteed.
1850 45th Avenue NE
Suite 101
Salem, OR 97305
Eligibility: 60% of Oregon median income (OMI)

-Household of 1, maximum of $2,605.50 per month or $31,266 per year

-Household of 2, maximum of $3,407.17 per month or $40,866 per year

-Household of 3, maximum of $4,208.83 per month or $50,506 per year

-Household of 4, maximum of $5,010.50 per month or $60,126 per year

-Household of 5, maximum of $5,812.12 per month or $69,747 per year

-See website fro additional family members
-Assistance may be available depending on the program and agency funds if household income is higher than what is listed.

-Trash/water payment assistance is available for individuals 60 years and older and adults or households containing an individual with disabilities.

Hours: Energy assistance 2023 program year: October 2022-September 2023, Monday-Friday 8am-5pm.
Office is closed to observe these holidays; New Years, MLK Jr's Day, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and Following Friday, Christmas, and New Years.
Phone/FAX Numbers
  • (503) 588-9016 Reception
COVID-19 INFORMATION: Due to COVID-19, funds may be available for individuals impacted by COVID-19. Applicants encouraged to document impact on application or notify Energy staff (ex: job loss, got sick, medically fragile, etc.)
INTAKE PROCEDURE: -Call to have an application mailed or emailed. Energy office will let you know if not available due to capacity.
-Phone lines are expected to be busy, calls are answered in the order they are received; once in queue, do not hang up. Due to high call volume, callers may receive busy tone, continue calling until placed in the queue.
-Fully completed and signed applications with the disclaimer to be signed by utility account holder.
-Return application to the Energy office, by mail or email. Only complete applications wil be accepted.
FEES: None
DOCUMENTS: -Social Security identification card
-Birth dates for all household members

-Photo or other ID for all household members 18 and older

-Recent electric, heating, and water bills

-Proof of gross income received previous 2 months prior to date application received for all household members such as pay stubs, self-employment records, public assistance , current Social Security benefit letters, veterans benefits, work study documents, child support documents, adoption assistance, disability benefits, or pensions. Other documents may be accepted dependent upon agency approval.
-Household members 18 and older with zero income required to complete a declaration of zero income available in office or on the website.

LANGUAGES: English, Spanish, interpretation by arrangement
AREA SERVED: Marion and Polk Counties
SITE HOURS: Monday-Friday 8am-5pm
TRAVEL/LOCATION INFORMATION: 45th is between Market Street/Swegle Road and Sunnyview Road. Turn onto 45th Avenue and turn into the East Salem Community Center's driveway. Turn right. Enter double doors, Energy Assistance is located in Suite 101. Cherriots nearest routes run on Market/Swegle and Sunnyview. No direct route on 45th.
  • Discounted Trash/Recycling Service * Older Adults
  • Discounted Water Service * Disabilities Issues
  • Discounted Water Service * Older Adults
  • Electric Service Payment Assistance
  • Gas Service Payment Assistance
  • Heating Fuel Payment Assistance
  • Trash/Recycling Service Payment Assistance * Disabilities Issues
  • Trash/Recycling Service Payment Assistance * Older Adults
  • Water Service Payment Assistance * Disabilities Issues
  • Water Service Payment Assistance * Older Adults
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