SAFELINK WIRELESS
LIFELINE PROGRAM
SafeLink Wireless provides cell phones and airtime each month for income-eligible customers. This is part of a government assistance program called Lifeline. TracFone Wireless is the cell phone provider for this service. Customers that already have a smartphone may be able to use their own phone and get a SafeLink SIM card.
Eligibility: Clients are required to have a physical address; a mailing address does not meet the eligibility requirement. Client must be age 18 or older. Service is limited to one person per household.

Requirements vary by state, but in general, subscribers must either have an income at or below 135% of the Federal Poverty Level or participate in one of the following assistance programs: Medicaid, SNAP/food stamps, SSI, Section 8, Veterans and Survivors Pension Benefits, Bureau of Indian Affairs General Assistance (BIA), Tribally Administered Temporary Assistance for Needy Families (Tribal TANF), Tribal Head Start (only those households meeting its income qualifying standard), or Food Distribution Program on Indian Reservations (FDPIR).
Hours: Enrollment: Monday-Saturday 5am-7pm, Sunday 5am-4pm
Technical Support: 7 days per week 5am-9pm
Phone/FAX Numbers
  • (800) 723-3546 Toll-free 1-800-Safelink
  • (800) 723-3546 Toll-free Enrollment
  • (800) 378-1684 Toll-free Technical Support
INTAKE PROCEDURE: Call or visit website for more information. Online application available. Call to request an application by fax or mail.
FEES: Phones and SIM cards are free. Unlimited texts, 350 minutes per month, and 1 GB of data per month are free. Customers can choose to purchase additional minutes and data, starting at $15/month for unlimited minutes.
DOCUMENTS: Proof of income or enrollment in a qualifying federal assistance program
LANGUAGES: English, Spanish
AREA SERVED: State of Washington
Services:
  • Discounted Telephone Service
  • Mobile Devices
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