Current Job Openings
Make a difference in your community by joining 211info’s team of dedicated, compassionate Community Information Specialists. We provide on-the-job training for people who are interested in connecting people with housing, food, utility assistance, support groups, health care, legal aid and other vital community supports.
During unsettled times, 211info is a trusted source of information. We embrace equity, kindness and empathy, and we deliver on our values through professionalism, a high-quality database and tech-forward innovations.
Community Information Specialists are the backbone of 211info's work.
Bilingual Community Information Specialists are the backbone of 211info’s work. The Specialist interviews callers, scans a database for resource information and engages in creative problem-solving.. For a full job description, click here.
Benefits include a retirement plan and paid time off for all staff. People who work 30 hours or more also receive medical, vision, dental and alternative care coverage, an Employee Assistance Program, and life, AD&D and short-term disability insurance.
Candidates should have a year of crisis intervention/hotline service or a year of experience with a social service organization or contact center. A bachelor’s degree in social work or other human services is preferred, not a requirement. Pay is $15.75 for staff who work in Spanish/English, Russian/English, Chuukese/English or other often-used languages.
To apply, send your resume and a cover letter that addresses the following questions to firstname.lastname@example.org; please write Bilingual Community Information Specialist in the subject line. Positions are open until filled. If you have questions, please send them to email@example.com; no calls will be accepted.
In your cover letter, please answer these three questions; take no more than a half-page per question:
1. Please describe your familiarity with community health and human services.
2. Please describe your experience working in fast-paced and/or emotionally challenging situations.
3. Please describe your communication style when working with people of diverse cultures and backgrounds.