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211INFO
211INFO RESOURCE PARENT SUPPORT
Offers support, resource referral, and additional after-hours support for foster parents.
Eligibility: Any foster parent with an Oregon DHS Child Welfare case or in the Oregon Foster Care System
Hours: 24 hours per day / 7 days per week
CITY OF PORTLAND
CITY OF PORTLAND OFFICE OF THE OMBUDSMAN
PORTLAND OFFICE OF THE OMBUDSMAN
This office receives complaints from the public about city government agencies. The Ombudsman is an independent office that conducts impartial investigations and recommends solutions.
1221 SW 4th Avenue
Suite 320
Portland, OR 97204
Eligibility: Unrestricted
Hours: Monday-Friday 8am-5pm
CITY OF PORTLAND
CITY OF PORTLAND'S INDEPENDENT POLICE REVIEW DIVISION
INDEPENDENT POLICE REVIEW DIVISION
Accepts commendations from the public for good police work, as well as accepting and investigating complaints of Portland Police Bureau (PPB) misconduct. Independent Police Review division offers civilian oversight of Portland Police Bureau, monitors internal affairs investigations, and recommends policy changes to City Council and Chief of Police.
1221 SW 4th Avenue
Room 140
Portland, OR 97204
Eligibility: Unrestricted
Hours: Phone: Monday-Friday 8am-5pm
In person: Tuesday-Thursday 9am-4pm at Portland City Hall
CONSUMER FINANCIAL PROTECTION BUREAU
FINANCIAL PRODUCTS COMPLAINTS
Helps consumers connect with financial companies to understand issues, fix errors, and get direct responses about problems. For ongoing process issues, contact the CFPB Ombudsman.
1700 G Street NW
Washington, DC 20552
Eligibility: Unrestricted
Hours: Monday-Friday 5am-5pm
OREGON OCCUPATIONAL SAFETY AND HEALTH DIVISION
OMBUDSMAN FOR INJURED WORKERS
Assists with informally resolving any problems or disputes that may arise between the parties involved in a claim, and can answer questions about the workers' compensation system. Office was created by the Oregon Legislature to be an independent advocate for Oregon´s injured workers. Cannot provide legal advice and will not represent a person at Workers´ Compensation Board hearings.
350 Winter Street NE
3rd Floor
Salem, OR 97309
Eligibility: Anyone involved with a workplace injury
Hours: Monday-Friday 9am-5pm
OREGON STATE DEPARTMENT OF HUMAN SERVICES
OREGON STATE DEPARTMENT OF HUMAN SERVICES CHILD WELFARE ADMINISTRATIVE OFFICE
FOSTER CARE OMBUDSMAN
Working within the Governor's Advocacy Office, the Office of the Foster Care Ombudsman is an independent resource to investigate complaints, concerns or violation of rights for children in the custody of Oregon DHS Foster Care. This position is the result of legislation developed and passed by current and former foster youth. The Ombudsman receives, investigates and helps resolve complaints and concerns from a wide range of people including foster youth, parents, relatives, CASAs, attorneys, social workers and many other interested parties. The Youth Empowerment and Safety (Y.E.S) is not only for complaints but, can be used by foster youth with questions about thbeir rights, their care and wellbeing, and issues with their placement or services received while in care.

If you are a current or former foster youth, or if you have concerns or complaints about a child or youth in foster care, the staff at the Ombudsman Office will:
- Listen to your concerns
- Document complaints
- Gather all relevant information
- Remain neutral and impartial
- Provide information on how to help

Foster youth can also call the hotline with questions about their rights, their care and wellbeing, issues with their placement or services received while in foster care.
500 Summer Street NE
Suite E67
Salem, OR 97301
Eligibility: Unrestricted
Hours: Monday-Friday 8am-5pm
OREGON STATE DEPARTMENT OF HUMAN SERVICES
OREGON STATE DEPARTMENT OF HUMAN SERVICES GOVERNOR'S ADVOCACY OFFICE
GOVERNOR'S ADVOCACY OFFICE
Provides services to objectively evaluate and work to resolve issues and concerns presented by individuals who contact the Governor's Advocacy Office. These concerns include, but are not limited to:
- Child abuse and neglect
- Adult and elder abuse or neglect
- Access to ODHS public assistance programs
- Customer service matters
- Resources for individual and family support services or treatment programs, including services for individuals with physical, mental or developmental disabilities.
500 Summer Street NE
E-17
Salem, OR 97301
Eligibility: Unrestricted
Hours: Monday-Friday 8am-5pm
OREGON STATE DEPARTMENT OF HUMAN SERVICES
OREGON STATE DEPARTMENT OF HUMAN SERVICES GOVERNOR'S ADVOCACY OFFICE
FOSTER CARE OMBUDSMAN
Working within the Governor's Advocacy Office, the Office of the Foster Care Ombudsman is an independent resource to investigate complaints, concerns or violation of rights for children in the custody of Oregon DHS Foster Care. This position is the result of legislation developed and passed by current and former foster youth. The Ombudsman receives, investigates and helps resolve complaints and concerns from a wide range of people including foster youth, parents, relatives, CASAs, attorneys, social workers and many other interested parties. The Youth Empowerment and Safety (Y.E.S) is not only for complaints but, can be used by foster youth with questions about thbeir rights, their care and wellbeing, and issues with their placement or services received while in care.

If you are a current or former foster youth, or if you have concerns or complaints about a child or youth in foster care, the staff at the Ombudsman Office will:
- Listen to your concerns
- Document complaints
- Gather all relevant information
- Remain neutral and impartial
- Provide information on how to help

Foster youth can also call the hotline with questions about their rights, their care and wellbeing, issues with their placement or services received while in foster care.
500 Summer Street NE
E-17
Salem, OR 97301
Eligibility: Unrestricted
Hours: Monday-Friday 8am-5pm
OREGON STATE DIVISION OF MEDICAL ASSISTANCE PROGRAMS
OREGON HEALTH AUTHORITY OMBUDSPERSON
Advocates, investigates, and resolves complaints regarding OHP for individuals and small businesses and a public option plan. Advocacy includes helping Oregonians with enrollment issues and gaining access to providers.
500 Summer Street NE
E-49
Salem, OR 97301
Eligibility: Unrestricted
Hours: Monday-Friday 8am-5pm
OREGON STATE GOVERNOR'S OFFICE
CONSTITUENT SERVICE OFFICE
Provides public access to ask questions or give opinions regarding problems with state agencies and State government functions. Oregonians can engage with the Governor's Office to share an opinion, request public records, proclamation issuance, military retirement letters, assistance with state government services, ceremonial bill signing, invite the Governor to an event, or request a meeting with the Governor. The Governor's Citizens' Representative Office works to connect constituents to the appropriate state agency or office to address their concerns.
775 Court Street NE
Salem, OR 97301
Eligibility: Residents of Oregon
Hours: Monday-Friday 8am-5pm
UNITED STATES DEPARTMENT OF HEALTH AND HUMAN SERVICES
OFFICE OF CIVIL RIGHTS (OCR)
The Office of Civil Rights enforces laws against discrimination based on race, color, national origin, disability, age, religion, and sex (including pregnancy, sexual orientation, and gender identity) by certain health care and human services. Also provides information, enforcement, and complaint process for HIPPA for individuals and professionals.
200 Independence Avenue SW
Washington, DC 20201
Eligibility: Unrestricted
Hours: 24 hours per day / 7 days per week
UNITED STATES DEPARTMENT OF JUSTICE
OREGON STATE DEPARTMENT OF JUSTICE
SANCTUARY PROMISE HOTLINE
Tracks and report sanctuary promise violations. Provides victim and witness support, information, and a referral hotline.
Oregon Department of Justic (ODOJ) may open an investigation into reported sanctuary promise law violations. Hotline advocates do not control the outcome of ODOJ investigations or decisions to sanction a perpetrator of a violation.
1162 Court Street NE
Salem, OR 97301
Eligibility: Unrestricted
Hours: Hotline: Monday-Friday 9am-5pm
Website: 24 hours per day / 7 days per week
UNITED STATES DEPARTMENT OF STATE
OFFICE OF INSPECTOR GENERAL HOTLINE
The Office of Inspector General Hotline fields allegations regarding fraud, waste, abuse, mismanagement, or misconduct affecting Department of State programs and operations.
2201 C Street NW
Washington, DC 20037
Eligibility: Unrestricted
Hours: 24 hours per day / 7 days per week
WASHINGTON STATE OFFICE OF THE GOVERNOR
OFFICE OF THE FAMILY AND CHILDREN'S OMBUDSMAN
FAMILY AND CHILDREN'S OMBUDSMAN
The Family and Children's Ombuds investigates complaints in Washington state about agency actions or inaction that involve any child at risk of abuse, neglect, or other harm; and a child or parent involved with child protection or child welfare services. Also intervenes in cases in which a determination has been made that an agency's action or inaction is unauthorized or unreasonable. In addition to addressing complaints, works to identify system-wide issues and recommend appropriate changes in public reports to the Governor, the Legislature, and agency officials.
6720 Fort Dent Way
Suite 125
Tukwila, WA 98188
Eligibility: Unrestricted
Hours: Monday-Friday 8am-5pm
CITY OF PORTLAND
PORTLAND OFFICE OF THE OMBUDSMAN
CITY OF PORTLAND
INDEPENDENT POLICE REVIEW DIVISION
OREGON OCCUPATIONAL SAFETY AND HEALTH DIVISION
OMBUDSMAN FOR INJURED WORKERS
OREGON STATE DEPARTMENT OF HUMAN SERVICES
FOSTER CARE OMBUDSMAN
OREGON STATE DEPARTMENT OF HUMAN SERVICES
GOVERNOR'S ADVOCACY OFFICE
OREGON STATE DIVISION OF MEDICAL ASSISTANCE PROGRAMS
OREGON HEALTH AUTHORITY OMBUDSPERSON
OREGON STATE GOVERNOR'S OFFICE
CONSTITUENT SERVICE OFFICE
UNITED STATES DEPARTMENT OF JUSTICE
SANCTUARY PROMISE HOTLINE