Utility Assistance

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Electric Service Payment Assistance
Gas Service Payment Assistance
Heating Fuel Payment Assistance
water service payment assistance

Energy Assistance | Water Assistance


Multnomah County Energy Assistance

In partnership with local agencies, 211info provides updates about Portland-area energy assistance funding on a regular basis. The latest updates are listed on this site, in addition to our database, and an automated recording, which can be accessed 24/7 by calling 211.


Last update: Thursday, August 22, 2019

El Programa Hispano Católico

Appointments Available: No
Appointments Available: Yes

PGE Pacific Power NW Natural Heating fuel

Assistance type: Pacific Power, NW Natural Gas
Hours: Monday-Friday from 9am until capacity is reached
Walk ins: 124 NE 181st Avenue, Portland OR, 97230
Note: Please bring photo ID's for all household members age 18 and older, social security numbers for all household members, proof of income for everyone in the household receiving income for the last 30 days and current utility bill. If receiving Social Security, 2019 award letter must be provided (no bank statements). Same day appointments are not guaranteed.

Assistance type: PGE, Pacific Power, NW Natural Gas, heating fuel (oil, wood, propane)
Hours: Starting Wednesday, August 21, 2019 from 9am until capacity is reached
Hotline: Please call (503) 405-7877 and leave a message with your first and last name and a working phone number. Calls are returned on a first come, first served basis.

Impact NW

Appointments Available: Yes

Pacific Power NW Natural

Assistance type: Pacific Power, NW Natural Gas
Hours
: Monday-Thursday from 9am-4pm
Walk in: Accepted at 10055 E Burnside Street, Portland OR, 97216
Note: Please bring your current bill, photo ID for all household members age 18 and older, social security cards for all household members who have one and proof of income for all household members for the last 30 days.  

IRCO Africa House

Appointments Available: No
Appointments Available: Yes

Pacific Power

Assistance type: Pacific Power
Hours: Starting Friday, July 26, 2019 from 1pm until capacity is reached
Hotline: Please call (503) 235-4932 and leave a message with your first and last name, social security number and a working phone number. Please speak slowly and clearly.

Latino Network

Appointments Available: Yes

PGE Pacific Power NW Natural Heating fuel

Assistance type: PGE, Pacific Power, NW Natural, Heating fuel (oil, wood, propane)
Hours: Friday, August 23, 2019 from 9am until capacity is reached
Intake: Please call (503) 208-2174 and leave a message with your first and last name and a working phone number. Please note that due to high call volume, some callers may not be able to reach the message line. If you are unable to get through, please keep trying.
Note: For appointments, the following documents will be required: photo ID for all household members age 18 and older, social security cards for all household members who have one, current utility bill, and proof of income for all household members for the last 30 days. Also bring Social Security Income or Disability award letter for 2018 if applicable and EBT cards if you are receiving TANF. For income eligibility information, please visit: https://www.oregon.gov/ohcs/Pages/energy-weatherization-oregon-income-guidelines.aspx

Native American Youth and Family Center (NAYA)

Appointments Available: No

Self Enhancement, Inc. (SEI)

Appointments Available: Yes

PGE Pacific Power NW Natural

Assistance Type: PGE, Pacific Power, NW Natural Gas
Hours: Monday, August 26, 2019 and Wednesday, August 28, 2019 from 9am until capacity is reached
Hotline: Please call 503-240-0828 and leave a message with your first and last name, a working phone number and the utility company you wish to seek assistance with.

Assistance Type: NW Natural Gas
Hours: Tuesdays from 9am-11am and 1:30pm-3pm
Walk in: Accepted at 4803 NE 7th Avenue, Portland, OR 97211
Note: Please bring photo ID for all adults age 18 and older, social security cards for everyone in the household, current utility bill and 30 days income verification for all adults in the household.

St. Vincent De Paul

Appointments Available: Yes

PGE Pacific Power NW Natural Heating fuel

Assistance Type: PGE, Pacific Power, NW Natural Gas, heating fuel
Hours: Monday-Friday 8:30am-noon and 1pm-4pm
Walk in: Accepted at 8101 SE Cornwell Street, Portland OR 97206
Note: Provides limited, one-time, utility payment assistance for people who have not received any type of financial assistance from St. Vincent de Paul within the past 12-14 months. Assistance is determined on a case-by-case basis if found eligible, is generally limited to the last $100-$200, is dependent upon available funding and may only be offered when shut-off of service is imminent. Appointments are only able to be scheduled out for the next 1-2 business days and are given on a first-come, first-served basis. Some applicants will not be able to get an appointment when they arrive and an appointment does not guarantee assistance. Same day appointments usually not available. Required documents include Photo ID, printed utility bill matching applicant's name and address, and shut-off notice. Social Security card not required. If your utility uses "paperless billing," print a copy of your bill before arriving to apply.


City of Portland Water Discount Program

***Please note that Portland Water Bureau Bill Discount Funds are available year-round and are not tied to Energy Assistance Funds ***

Customers responsible for paying a Portland Water Bureau residential sewer/stormwater/water bill, and whose household income is less than 60% of the Portland Median Family Income (MFI), may be eligible for a discount on their bill.  MFI is according to household size and income and can be found on the below application and here).  Eligible customers experiencing a crisis may also receive up to $500 in assistance once every 12 months.

Payment arrangements are also available for customers, regardless of household income.

There are multiple ways to enroll in the bill discount program:

1) Contact the Community Service Center in your area. You will need to provide the following documents: current bill, IDs for anyone over age 18 in the household, and proof of income for everyone in the household for the last 30 days

  • Human Solutions: Walk in to 124 NE 181st Avenue, Portland 97230 Monday-Friday 9am-11:45am and 1pm-4pm. Does not guarantee same-day appointments. You may call 503-548-0217 and leave a message to request to have an application sent by mail or to schedule an appointment

  • IRCO Africa House: Call 503-235-9396 or walk in to 631 NE 102nd Avenue, Portland 97220 Monday-Friday 8:30am-noon

  • IRCO Asian Family Center: Call 503-235-9396 or walk in to 8040 NE Sandy Boulevard, Portland 97213 Monday-Friday 8:30am-noon

  • Impact NW: Walk in to 10055 E Burnside Street, Portland 97216 Monday-Thursday 9am-4pm. Call 503-721-1740 for more information

  • Latino Network: Call 503-283-6881 Monday-Friday 9am-5pm and leave a message with your name and phone number to request an appointment

  • Native American Youth and Family Center: Call 503-288-8177 ext. 297 Monday-Friday 9am-6pm and leave a message with your name and phone number to request an appointment

  • Self Enhancement, Inc. (SEI): Walk in to 4803 NE 7th Avenue, Portland 97211 Tuesday 9am-3pm. Once capacity has been reached, no more walk-ins will be accepted for the day. Bring photocopies of all required documents. Call 503-240-0828 for more information

  • El Programa Hispano Católico: Call 503-669-8350 Monday-Thursday 9am-5pm to verify eligibility and schedule an appointment

2) Apply directly through the Water Bureau electronically by filling out the Online Financial Assistance Application

3) Print and fill out the Printable Financial Assistance Application

4) Request documents to be mailed to you from Customer Service at (503) 823-7770 or pwbcustomerservice@portlandoregon.gov

If you are already enrolled in the City of Portland Water Discount Program and need to access your annual crisis voucher, please call the Water Bureau at 503-823-7770. You will need to pay a portion of your bill to receive assistance.  Please also directly contact the Water Bureau if you are interested in making a payment arrangement.


I called 211 to get information to pay my energy bill. She was very polite and was wonderful with the info she gave me. I appreciate her concerns because I deeply needed the help.”
— 211info caller