For Media & Administrative Contacts
Visit our Resource Department page
For Community Outreach
Visit our Community Engagement page
Consumers who have complaints about 211info services may ask to speak to a supervisor; if a supervisor is not available, voicemail can be used. A supervisor will explore the issue and, if requested, contact the consumer to follow up.
211info keeps records of grievances, including the client’s name, the date, nature of the grievance and the outcome.