211info is excited to participate in PRIDE again this year. This will be our second year tabling at Portland Pride.
Every day, we strive to create a workplace that is equitable and welcoming to both employees and community members.
We continuously look for opportunities to grow and develop an inclusive organization. Here are some things that we have implemented over the years. We know that change doesn’t end here and we encourage other organizations to do the same and more!
Bathrooms: when we moved into our new space three years ago we made sure to include an all gender bathroom. We now have two. We also stock all bathrooms with menstrual products for staff.
Pronouns: we include (optional) pronouns on our job application, in our email signatures, meeting introductions, and desk name tags.
Training: all new employees attend a gender 101 training as part of our larger "Working with Diverse Populations" training. This covers statistics that demonstrate the experiences of trans and non-binary communities, basic definitions, as well as why and how we gather demographics on gender from callers. The internet has lots of great resources for training purposes. Here’s a video that we use.
We also provide ongoing opportunities for continuous learning. Here are some community trainings staff have attended in the past year: Philosophies of Trans Inclusion, Understanding LGBTQ Veterans from a Trauma-Informed Lens, Supporting LGBTQ Survivors, Social Determinants of Health for LGBTQ, etc.
Demographics and Self-identity: we ask all of our callers a series of optional demographic questions. For gender, we ask an open-ended question that allows callers to self-identify. These questions can help identify additional resources and demonstrate community needs. Here is a report on the needs of trans and gender non-binary identified callers in the past year.
Resources: our database includes resources for the LGBTQ+ community. Here are some search terms to find them through our online search tool.
Gay/Lesbian/Bisexual/Transgender Advocacy Groups
Gay/Lesbian/Bisexual/Transgender Community Centers
Gay/Lesbian/Bisexual/Transgender Support Groups
Hate Crimes Reporting
Internet Information Resources * Gay/Lesbian/Bisexual/Transgender Issues
Physician Referrals* Gay/Lesbian/Bisexual/Transgender Issues
Specialized Information and Referral * Gay/Lesbian/Bisexual/Transgender Issues
Suicide Prevention Hotlines * Gay/Lesbian/Bisexual/Transgender Issues
Transgender Hormone Therapy
Youth Issues Lines * Gay/Lesbian/Bisexual/Transgender Issues