211info manages a waitlist to access family shelters in Multnomah County, in partnership with the Joint Office of Homeless Services (JOHS) and various shelter providers.

Shelter space is available for up to 4 months once accessed and may have the following amenities: private locked space to reside, meals, microwave, limited storage, showers, laundry facility and a housing caseworker to help overcome barriers and obtain long-term housing.

Please note this is not an immediate service and access to shelter is off of a waitlist and the time before accessing shelter could be a few weeks to months and is based on availability of shelter space.
Confidential Address
Eligibility: Families (any combination of adults) with a minor child under the age of 18 OR pregnant individuals in their 3rd trimester (28 weeks+) who are homeless, meeting one of the following:

-Staying in a place not meant for human habitation (car, tent, park, garage, etc.)
-Unsafely doubled up/couch surfing
-In a motel temporarily
-Exiting an institution (shelter, transitional housing, jail, hospital) where you temporarily resided for 90 days or less and were homeless prior
-At imminent risk of losing housing (must have an official eviction notice)

Families who are currently on a lease and do not have an eviction notice are not eligible.
Youth under 18 with children or pregnant are not eligible FOR THIS PROGRAM
Hours: Waitlist intake: 7 days per week, 9am-5pm
Individual shelter hours vary but once shelter is accessed families can stay up to 4 months
INTAKE PROCEDURE: Call to complete a screening to be added to the family shelter waitlist, voicemail available. Shelter access/placement is not immediate. It is unknown when shelter space may become available.

Family/friends/caseworkers can add individuals needing services to the waitlist, however to complete the full waitlist intake the individual needing services will be contacted within a few days by a Homeless Services Specialist from 211 and will need to give consent to be added to the list and receive services.

Families will periodically get calls from 211info to ensure their information is up to date and shelter is still needed.

If and when shelter becomes available, families will be called and offered an intake appointment. All members of the household must be present during intake appointments.

Families in places not meant for human habitation (streets/camping/in vehicles/sleeping outside, etc.) will be prioritized during winter months, November-March.
FEES: None
LANGUAGES: English, Spanish, interpretation or signing by arrangement
AREA SERVED: Multnomah County
  • Community Shelters * Homeless Families
  • Community Shelters * Pregnant Women
If you represent this agency, update your listing here.
* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. 211Info does not rate, recommend or endorse any agency. We simply provide information as a public service.