Connects individuals who experience patient harm (or their representative) with healthcare providers or facilities to have a conversation about the event using the Early Discussion and Resolution (EDR) process. (EDR) conversations are protected under state law, giving participants a chance to talk openly about the event and work toward reconciliation outside the legal system. A resolution may include an apology, answers to questions asked by the patient or their representative), improvements in care to protect future patients, and/or compensation. If the patient (or their representative) does not reach a satisfactory resolution through the (EDR) process, the patient (or their representative) may be able to file a lawsuit.
Eligibility: Individuals (or their representative) who experienced care at a healthcare facility or involving a healthcare provider that resulted in serious physical injury or death. The event must have taken place in Oregon on or after July 1, 2014.
Hours: Monday-Friday 8am-5pm
Phone/FAX Numbers
  • (503) 928-6158 Main phone
  • (855) 470-4079 Toll-free
  • (503) 928-6158 Main phone
  • (855) 470-4079 Toll-free
Email Address: edr@oregonpatientsafety.org
INTAKE PROCEDURE: Visit website, call, or email for more information
FEES: None
DOCUMENTS: None required at intake
LANGUAGES: English, interpretation by arrangement
AREA SERVED: State of Oregon
  • Adult Residential Facility Complaints
  • Health Facility Complaints
  • Practitioner Complaints
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