County Veterans Service Offices (CVSOs) serve as the entry points to understanding the benefits, resources, and entitlements available to veterans, their dependents, and survivors. CVSOs can provide the following:
-Veterans' benefits counseling and claims preparation assistance, as well as advocacy throughout the claims process
-Counseling on federal VA benefits and other state and federal ancillary benefits
-Educational benefit claims assistance
-Assistance for veterans who wish to enroll in health care
-Assistance for requesting military service documents
-Service-connected and non-service-related disability and survivor benefits
-Burial benefits
-Information about veteran home loans
-Oregon Veterans' Home Conservatorship services, including total estate management for eligible individuals who are legally determined to be "protected persons" under Oregon law
860 SW Madison Street
Madras, OR 97741
Eligibility: Veterans with any discharge status other than dishonorable and their immediate family members (spouse, un-remarried surviving spouse, child, or stepchild)
Hours: Office hours by appointment only: Monday/Wednesday 9am-12:30pm and 1:30pm-5pm

Outreach locations:
1st Tuesday of the month: Crooked River Ranch
2nd Tuesday of the month: Deer Ridge Correctional Facility
3rd Tuesday of the month: Warm Springs Indian Reservation Senior Center
Once a quarter: Camp Sherman
Phone/FAX Numbers
  • (541) 475-5228 Main phone
  • (541) 475-4261 FAX
Email Address:
COVID-19 INFORMATION: Due to COVID-19, all appointments will be conducted by phone until further notice
INTAKE PROCEDURE: Call for appointment
FEES: None
DOCUMENTS: A copy of the veteran's discharge document (DD214 or Honorable Discharge). If these records are not available, the VSO will help obtain them. If other records are needed, the VSO will let the client know.
AREA SERVED: Jefferson County
  • Benefits Assistance * Veteran/Military Personnel Issues
  • Burial Benefits * Veteran/Military Personnel Issues
  • General Health Insurance Information/Counseling * Veteran/Military Personnel Issues
  • Military Records
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