WASHINGTON STATE AGING AND LONG-TERM SUPPORT ADMINISTRATION
DIVISION OF RESIDENTIAL CARE
Investigates complaints of suspected abuse, neglect or exploitation of residents in nursing homes, adult family homes, boarding homes, and assisted living facilities. Examples of investigations are unanswered calls for assistance, personal hygiene issues, and residents' rights. Networks with various entities including the Department of Health, local law enforcement and Attorney General's Office. Services typically provided within 24-48 hours.
4450 10th Avenue SE
Lacey, WA 98503
Eligibility: Care facility residents, their families, community members and providers
Hours: Administration: Monday-Friday 8am-4:30pm
Voicemail: 24 hours per day / 7 days per week
Phone/FAX Numbers
  • (360) 725-2300 Main phone
  • (800) 372-0186 Toll-free Community Resource System
  • (800) 562-6078 Hotline Complaint Hotline LTC
  • (360) 407-0304 FAX
  • (877) 905-0454 TTY/TTD
  • (877) 734-6277 Helpline Adult Protective Services
  • (360) 725-2400 Administration
  • (800) 562-6078 Hotline Nursing Home Complaints
  • (800) 737-7931 TTY/TTD
INTAKE PROCEDURE: Call for information
FEES: None
DOCUMENTS: None
LANGUAGES: English, interpretation or signing by arrangement
AREA SERVED: State of Washington
Services:
  • Adult Residential Facility Complaints
  • Long Term Care Ombudsman Programs
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WASHINGTON STATE AGING AND LONG-TERM SUPPORT ADMINISTRATION