Provides electric, gas, heating fuel, and water payment assistance to qualifying households. The goal of the program is to support historically underserved populations to reduce service disconnections and provide home heating assistance. Bilingual/bi-cultural staff specialize in serving Hispanic/Latino community members.
410 NE 18th Avenue
Portland, OR 97232
Eligibility: 60% of State Median Income for household size (including gross income for all members of household ages 18 and older).
Certain kinds of energy assistance may have additional requirements, including age restrictions and the need for a Social Security number.
Hours: Hotline will open Wednesday, August 3, 2022 at 1pm until capacity is reached for PGE, Pacific Power, NW Natural and water customers.
Phone/FAX Numbers
  • (503) 283-6881 Main phone
  • (503) 208-2174 Energy Line
Email Address:
COVID-19 INFORMATION: Due to COVID, Latino Network offices are closed; services only offered remotely when available.
INTAKE PROCEDURE: Call and leave a message to request an appointment when the line is open; if you cannot leave a message, the line has closed. Staff return calls to all those able to get through and leave a message. Space is LIMITED and appointments are first-come, first-served as funding and staff capacity permit.

Due to high call volume, it is possible that not all callers will be able to get through when the line is open. If you get a busy signal or a message that the call cannot be completed at this time, keep trying, but please be advised that the high call volume is causing technical issues with the phone system.
FEES: None
DOCUMENTS: -Photo ID for all persons in the home age 18 or older
-Social Security cards for anyone in the home who has one
-Utility bill
-Income verification, such as a 30 day pay stub, Social Security benefits, TANF, pension, child support, unemployment etc.
LANGUAGES: English, Spanish
AREA SERVED: Multnomah County
SITE HOURS: Monday-Friday 9am-5pm
  • Electric Service Payment Assistance
  • Electric Service Payment Assistance * Hispanic/Latino Community
  • Gas Service Payment Assistance
  • Gas Service Payment Assistance * Hispanic/Latino Community
  • Heating Fuel Payment Assistance
  • Heating Fuel Payment Assistance * Hispanic/Latino Community
  • Water Service Payment Assistance
  • Water Service Payment Assistance * Hispanic/Latino Community
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