Our Phone Lines

Call Center Hours: Hours for 211 lines are Monday - Friday 8am-6pm.Our peak hours are Monday & Tuesday mornings. For a shorter wait, please call Wednesday-Friday 8am-10am and 3pm-6pm.

Information & Referral

Dial 2-1-1
All 2-1-1 phone lines open Monday-Friday 8am-6pm

If 2-1-1 does not yet work from your phone, the phone lines below will access 2-1-1 services Monday-Friday 8am-5pm:

• Multnomah, Washington, and Clackamas Counties 
  503-222-5555
  
  
• SW Washington: Clark, Cowlitz, Skamania and Wahkiakum Counties
  1-877-501-0252
  
  
• Crook County: 1-866-441-6435
  
  
• Deschutes County: 1-866-442-0954
  
  
• Jefferson County: 1-866-443-5863
  
  
• Yamhill County: 1-866-698-6153

Oregon SafeNet (Oregon only)

1-800-SAFENET (723-3638)
Phone Line open Monday-Friday 8am-6pm

SafeNet offers information and referral to state-wide programs that touch the lives of women and children. Referrals include: Oregon Health Plan, Food Stamps, immunizations prenatal care, WIC and nutrition programs.

Housing Connections

Dial 2-1-1 or 503-802-8562
Most phone lines open 8am-6pm Monday through Friday.

Housing Connections is a website with available, affordable and accessible housing for the Portland/Vancouver Metro area. 211info provides phone support for callers without Internet access.

Winter Shelter
(November-March: Multnomah County ONLY)

503-721-1500

211info coordinates bed space information and availability for several private, nonprofit and church-based family shelters. Homeless families in Multnomah County may call the Winter Shelter line November 1-March 30.

Phone Lines open:  November-March
Monday-Friday 8am-10pm, Saturday-Sunday 10am-10pm